Integrate your order system
Do you spend a lot of time answering recurring questions about the status of orders? Automate this completely with the Mollie integration. Build chatbot conversations that help your customers view their order and payment status. Your team can also view this information directly from Watermelon and has the option to easily send a payment link. Your customer is successfully helped and you save time on recurring questions with the Mollie integration.
Connect all your contact channels
Be ready to answer your customers wherever they are. Discover your customers’ favorite channels from Watermelon analytics and increase your availability.
Watermelon’s APIs make it possible to have your chatbot leverage information that’s outside of the ecosystem. The Watermelon API is a bridge, ensuring information flows between platforms quickly, safely and accurately. The chatbot consults the backend data for the information required, without slowing down or interrupting processes. Give your chatbot the opportunity to provide the best experience for customers by enabling access to databases and tools.
Provide order status information
Make it easy for customers to communicate with you
Why should you use Watermelon for customer contact?
Automate your customer service with a chatbot - no coding required
Bring all the messages across channels into one place
Offer personal customer service with a 360-degree customer profile
Optimize your customer service processes by making data-driven decisions
Proactively contact customers and be their first point of contact
Integrate existing systems and platforms with ease