Top notch e-mail integration
Gmail is one of the most popular e-mail services and is used by many companies to maintain customer service. Switching between different mail tools is now a thing of the past. Your employees keep an eye on all incoming mails from a clear dashboard. By importing e-mails using this tool, you get a quick idea of your average resolution time and you can quickly improve your team.
Connect all your contact channels
Be ready to answer your customers wherever they are. Discover your customers’ favorite channels from Watermelon analytics and increase your availability.
Watermelon’s APIs make it possible to have your chatbot leverage information that’s outside of the ecosystem. The Watermelon API is a bridge, ensuring information flows between platforms quickly, safely and accurately. The chatbot consults the backend data for the information required, without slowing down or interrupting processes. Give your chatbot the opportunity to provide the best experience for customers by enabling access to databases and tools.
Provide order status information
Automate your customer service with a chatbot - no coding required
Bring all the messages across channels into one place
Offer personal customer service with a 360-degree customer profile
Optimize your customer service processes by making data-driven decisions
Proactively contact customers and be their first point of contact
Integrate existing systems and platforms with ease