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API allows your chatbot to take care of frequently asked questions such as ‘What is my order status?’ without your employees needing to intervene. Your chatbot automatically consults all available information to provide an accurate answer to the customer. Natural Language Processing allows your chatbot to understand the intent of the question being asked. Your employees will no longer need to switch between several databases - the chatbot does this with ease.
Connect all your contact channels
Be ready to answer your customers wherever they are. Discover your customers’ favorite channels from Watermelon statistics and increase your availability.
Watermelon’s APIs make it possible to have your chatbot leverage information that’s outside of the ecosystem. The Watermelon API is a bridge, ensuring information flows between platforms quickly, safely and accurately. The chatbot consults the backend data for the information required, without slowing down or interrupting a process. Give your chatbot the opportunity to provide the best experience for customers by enabling access to databases and tools.
Provide order status information
Make it easy for customers to communicate with you
Why should you use Watermelon for customer contact?
Automate your customer service with a chatbot - no coding required
Bring all the messages across channels into one place
Offer personal customer service with a 360-degree customer profile
Optimize your customer service processes by making data-driven decisions
Proactively contact customers and be their first point of contact
Integrate existing systems and platforms with ease