The solution for public service

Fast customer service for governments and municipalities

Innovate your approach to service with a digital colleague. Your chatbot enables a quick and personal approach, delighting customers. Have your team collaborate alongside your chatbot and deliver an unforgettable experience.

Chatbot government agencies

Everything you need for a public service chatbot

Automate FAQ

Detailed statistics

Handover to a human agent

Create a 360º customer profile

24/7 availability on the front lines

Assistance from chatbot experts

Annabelle Wagemens Gemeente Oss

“You don’t need to start a two-year trajectory to implement and innovation. Be courageous and go live - Watermelon made this possible“

- Annabelle Wagemens - Head of the Public Center at Municipality of Oss

Read their success story
/en/product/chatbot-builder/

Unlimited customer service

No hold time, no waiting

use a chatbot to automate 85% of answers to incoming inquiries. Create space for your team for more complex questions and special cases. A chatbot makes your customer service team even more professional and innovative

Chatbot government agencies

Detailed analytics

Pinpoint areas of improvement

See statistics on your performance with Watermelon and discover where you can improve. Optimize your processes and improve customer satisfaction

85%

automated among all customer conversations

4.000

leads per month generated by chatbots

7.500.000

conversations powered by Watermelon

Success Stories

What our customers say about us

Read service challenges and solutions from our customers

Read all success stories
PlaceholderLogo of the municipality of Oss
  • 90.000 civilians supported
  • Civil panel enthusiastic

The municipality of Oss makes big steps towards innovation in a short duration. Not only are over 900 citizens enthusiastic about the recent innovations, the employees of the municipality are also keen to work in their new work environment.

PlaceholderLogo of AFAS Software
  • Live within two days
  • Customer contact automated on WhatsApp

Chatbot Nicole supports the Commercial Team at AFAS by automating customer contact and generating leads. A quick implementation ensured quite a few new insights in AFAS’ customer contact.

PlaceholderLogo of Hunter Douglas
  • 5 leads a week thanks to chatbot Lilly
  • CRM system integrated with the chatbot

Chatbot Lilly supports website visitors by matching up them with the right products and dealers. By interlinking the CRM system of Luxaflex® with chatbot Lilly, the Sales department gets to work as efficiently as possible.

PlaceholderLogo of BKR
  • 300 chatbot conversations a day
  • 75 percent of conversations are directly handled by the chatbot

BKR drives the road of digitalisation by implementing their customer service chatbot. The chatbot handles all FAQ’s while staying personal.

PlaceholderLogo of Lab21
  • Thanks to the chatbot, Lab21 saves 60 service hours a month
  • 90 percent of customer queries are handled by the chatbot

Thanks to chatbot Floor, there is faster and better communication between Lab21 and their customers. Goals and achievements are being monitored thanks to extensive statistics. Thanks to chatbot Floor it’s a win-win!

PlaceholderLogo of Nummereen
  • Customer service via WhatsApp
  • 70 percent directly handled by the chatbot

Besides offering the best service on the website of Nummereen, chatbot Robin also handles customer queries on WhatsApp! No query is left unseen and Nummereen is completely ready for the future!

Read all success stories

Watermelon scores an average of 4.5 / 5 from 60 reviewers.

/en/product/customer-profile/

360° customer profiles

Approach your customers personally

Surprise your customers and returning website visitors with a personal greeting. Let them know you’re glad to see them and understand what they’re looking for with automated conversations.

Chatbot government agencies

Create teams for efficiency

Collaborate with your chatbot

Create teams and transfer conversations to the employees best equipped to answer them.he conversation is available immediately to the right person.

Want to try Watermelon for yourself?

Manage customer conversations and deliver an exceptional service experience with your team

Create a free account