The solution for public service

Fast customer service for governments and municipalities

Innovate your approach to service with a digital colleague. Your chatbot enables a quick and personal approach, delighting customers. Have your team collaborate alongside your chatbot and deliver an unforgettable experience.

Chatbot government agencies

Everything you need for a public service chatbot

Automate FAQ

Detailed statistics

Handover to a human agent

Create a 360º customer profile

24/7 availability on the front lines

Assistance from chatbot experts

Annabelle Wagemens Gemeente Oss

“You don’t need to start a two-year trajectory to implement and innovation. Be courageous and go live - Watermelon made this possible“

- Annabelle Wagemens - Head of the Public Center at Municipality of Oss

Read their success story
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Unlimited customer service

No hold time, no waiting

use a chatbot to automate 85% of answers to incoming inquiries. Create space for your team for more complex questions and special cases. A chatbot makes your customer service team even more professional and innovative

Chatbot government agencies

Detailed analytics

Pinpoint areas of improvement

See statistics on your performance with Watermelon and discover where you can improve. Optimize your processes and improve customer satisfaction

85%

automated among all customer conversations

4.000

leads per month generated by chatbots

7.500.000

conversations powered by Watermelon

Success Stories

What our customers say about us

Read service challenges and solutions from our customers

Read all success stories
Hunter Douglas chatbotLogo of Hunter Douglas
  • 15 leads a week thanks to chatbot Lilly
  • CRM system integrated with the chatbot

Chatbot Lilly supports website visitors by matching up them with the right products and dealers. By interlinking the CRM system of Luxaflex® with chatbot Lilly, the Sales department gets to work as efficiently as possible.

Logo of LogistiekconcurrentLogo of Logistiekconcurrent
  • 70 percent of customer inquiries automated
  • 37 service hours saved per month

How do we answer incoming customer questions on our eCommerce website for logistics supplies outside of office hours? Logistiekconcurrent found Watermelon and together they built a chatbot to do just that.

Successtory Lab21Logo of Lab21
  • 60 service hours saved each month
  • 90 percent of customer queries handled by the chatbot

Thanks to chatbot Floor, there is faster and better communication between Lab21 and their customers. Goals and achievements are being monitored thanks to extensive statistics. Thanks to chatbot Floor it’s a win-win!

Successtory of QanderLogo of Qander
  • 75 percent of chats are handled by the chatbot
  • 40 to 45 percent of queastions are outside office hours

Qander's goals were clear: more customer questions answered immediately, a lower workload for the service team, shorter waiting times and available 24/7. These goals have been achieved with Chatbot Emma/Marleen.

successtory chatbot Stichting BKRLogo of BKR
  • 300 chatbot conversations a day
  • 75 percent of conversations are directly handled by the chatbot

BKR drives the road of digitalisation by implementing their customer service chatbot. The chatbot handles all FAQ’s while staying personal.

Succesverhaal chatbot PureLouLogo van PureLou
  • 96% of the questions are automated
  • Each day Chatbot Vilou saves PureLou 240 euro

With Chatbot Vilou, PureLou saves a lot every day. Vilou advises webshop visitors about the different products and with great results: 85% of PureLou’s hair salon clients are happy with chatbot Vilou!

Read all success stories

Watermelon scores an average of 4.5 / 5 from 60 reviewers.

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360° customer profiles

Approach your customers personally

Surprise your customers and returning website visitors with a personal greeting. Let them know you’re glad to see them and understand what they’re looking for with automated conversations.

Chatbot government agencies

Create teams for efficiency

Collaborate with your chatbot

Create teams and transfer conversations to the employees best equipped to answer them.he conversation is available immediately to the right person.

Want to try out Watermelon?

With Watermelon you automate your customer contact in 5 simple steps. We will show you how in an online live demo.

Request a free demo