Important, questions, efficient answers
Fast response customer service for healthcare
Support patients and clients by automating frequently asked questions and provide specific advice. Respond quickly and accurately - improve the quality of your service online.
Day and night service for customers
Handover to a live agent
Offer a personal experience
Assistance from chatbot experts
Integrate your agenda
Automatically plan appointments
Automate the appointment planning process and keep patients, clients and your team informed. Your chatbot can show available days and times, allowing the automatic planning of appointments without the need for a live agent to pick up the conversation.
Answer frequently asked questions more easily
Provide advice quickly and easily to patients and clients
Automating your first line of contact means you can quickly provide answers to urgent questions. Since your chatbot learns over time, both frequently asked questions and complex conversations are answered quickly. Your patients and clients will be delighted by the experience.
Hours saved per month
Conversations held per month
Users in the Watermelon platform
What our customers say about us
Read service challenges and solutions from our customers
- 90.000 civilians supported
- Civil panel enthusiastic
The municipality of Oss makes big steps towards innovation in a short duration. Not only are over 900 citizens enthusiastic about the recent innovations, the employees of the municipality are also keen to work in their new work environment.
- Live within two days
- Customer contact automated on WhatsApp
Chatbot Nicole supports the Commercial Team at AFAS by automating customer contact and generating leads. A quick implementation ensured quite a few new insights in AFAS’ customer contact.
- 5 leads a week thanks to chatbot Lilly
- CRM system integrated with the chatbot
Chatbot Lilly supports website visitors by matching up them with the right products and dealers. By interlinking the CRM system of Luxaflex® with chatbot Lilly, the Sales department gets to work as efficiently as possible.
- 300 chatbot conversations a day
- 75 percent of conversations are directly handled by the chatbot
BKR drives the road of digitalisation by implementing their customer service chatbot. The chatbot handles all FAQ’s while staying personal.
- Thanks to the chatbot, Lab21 saves 60 service hours a month
- 90 percent of customer queries are handled by the chatbot
Thanks to chatbot Floor, there is faster and better communication between Lab21 and their customers. Goals and achievements are being monitored thanks to extensive statistics. Thanks to chatbot Floor it’s a win-win!
- Customer service via WhatsApp
- 70 percent directly handled by the chatbot
Besides offering the best service on the website of Nummereen, chatbot Robin also handles customer queries on WhatsApp! No query is left unseen and Nummereen is completely ready for the future!
Watermelon scores an average of 4.5 / 5 from 60 reviews.
Be an innovator in customer service
Offer modern, distinct and helpful contact points
Watermelon helps you create innovative approaches to customer service for healthcare. Offer sight-impaired customers the opportunity to send voice messages to a chatbot. Inform stakeholders to the institution the most up-to-date information on research.