Automate customer contact

Improve speed and satisfaction with service

Use Watermelon to enable 24/7 availability with a no-code chatbot and create and unforgattable customer experience!

Financial services chatbot

The best customer service tool

No-code chatbot

Handover to a human

Detailed analytics

Create a 360º customer profile

Deliver a personal experience

24/7 availability on the front lines

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“We’re joining the digital service revolution with our chatbot from Watermelon. We’re still delivering a guided, personal approach - and that’s exactly what we wanted.“

Maureen van den Bergh - Senior Lead, Customer Contact Center; BKR Foundation

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One central dashboard

Don’t miss another conversation

Work seamlessly with your colleagues and your team. The powerful chatbot handles first line conversations, and can automatically transfer questions to live agents to offer the best expertise.

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No-code chatbot

Be available 24/7

Answer inquiries in a fraction of a second at any time of day. An AI-powered chatbot that’s always learning helps answer all your frequently asked questions and more. You’ll never keep your customers waiting for a response.

600.000

Conversations created in the chatbot builder

7.500.000

Conversations powered by Watermelon

2.090

Chatbots are live across channels

Success Stories

What our customers say about us

Read service challenges and solutions from our customers

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  • 90.000 civilians supported
  • Civil panel enthusiastic

The municipality of Oss makes big steps towards innovation in a short duration. Not only are over 900 citizens enthusiastic about the recent innovations, the employees of the municipality are also keen to work in their new work environment.

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  • Live within two days
  • Customer contact automated on WhatsApp

Chatbot Nicole supports the Commercial Team at AFAS by automating customer contact and generating leads. A quick implementation ensured quite a few new insights in AFAS’ customer contact.

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  • 5 leads a week thanks to chatbot Lilly
  • CRM system integrated with the chatbot

Chatbot Lilly supports website visitors by matching up them with the right products and dealers. By interlinking the CRM system of Luxaflex® with chatbot Lilly, the Sales department gets to work as efficiently as possible.

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  • 300 chatbot conversations a day
  • 75 percent of conversations are directly handled by the chatbot

BKR drives the road of digitalisation by implementing their customer service chatbot. The chatbot handles all FAQ’s while staying personal.

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  • Thanks to the chatbot, Lab21 saves 60 service hours a month
  • 90 percent of customer queries are handled by the chatbot

Thanks to chatbot Floor, there is faster and better communication between Lab21 and their customers. Goals and achievements are being monitored thanks to extensive statistics. Thanks to chatbot Floor it’s a win-win!

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  • Customer service via WhatsApp
  • 70 percent directly handled by the chatbot

Besides offering the best service on the website of Nummereen, chatbot Robin also handles customer queries on WhatsApp! No query is left unseen and Nummereen is completely ready for the future!

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Watermelon scores an average of 4.5 / 5 from 60 reviewers.

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Offer personal service

Easily access your customer’s background information

Have details about your customer at hand and explore the conversation history when they return to chat again. Explore bottlenecks to issue resolution and optimize to deliver an unforgettable experience. Manage expectations and decrease frustration with waiting for a response about finances.

Financial services chatbot

Detailed analytics

Your service can get better every day

Collect data on the customer journey with Watermelon. Use performance statistics to improve your service processes. Monitor your steam, offer guidance and improve customer satisfaction.

Manage customer conversations and deliver an exceptional service experience with your team

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