The e-commerce customer service solution

Improve your conversion rate with an e-commerce chatbot

Build your own e-commerce chatbot with Watermelon - answer sales, service and delivery questions in a fraction of a second!

chatbot e-commerce

Everything you need for an e-commerce chatbot

No-code chatbot

Handover to a live agent

Create a 360º customer profile

API's & Webhooks

Convert website visitors

Offer a personal experience

Len Lab21

“We used Watermelon to automate answers to simple questions. We’re now available 24/7 and our service is better and faster.“

- Len – Content Marketeer Lab21

Read their success story
chatbot e-commerce

Automate conversations, even complex ones

Generate more leads with an online personal shopper

Try providing proactive customer service and discover your customer’s desires. Use a chatbot to provide assistance during the buying process by answering questions and adding relevant product details to the conversation. Boost sales with a chatbot!

chatbot e-commerce

360° customer profiles

Delight your customers with a personal approach

Understand which details you need from which customers and allow your team to build a CRM for your audience. A chatbot automates this process. Recognize website visitor #6549 and greet them by name - offer the ultimate personalized customer service experience.


conversations happening every month


leads generated per month


hours saved per month

Success Stories

What our customers say about us

Read service challenges and solutions from our customers

Read all success stories
Hunter Douglas chatbotLogo of Hunter Douglas
  • 15 leads a week thanks to chatbot Lilly
  • CRM system integrated with the chatbot

Chatbot Lilly supports website visitors by matching up them with the right products and dealers. By interlinking the CRM system of Luxaflex® with chatbot Lilly, the Sales department gets to work as efficiently as possible.

Logo of LogistiekconcurrentLogo of Logistiekconcurrent
  • 70 percent of customer inquiries automated
  • 37 service hours saved per month

How do we answer incoming customer questions on our eCommerce website for logistics supplies outside of office hours? Logistiekconcurrent found Watermelon and together they built a chatbot to do just that.

Successtory Lab21Logo of Lab21
  • 60 service hours saved each month
  • 90 percent of customer queries handled by the chatbot

Thanks to chatbot Floor, there is faster and better communication between Lab21 and their customers. Goals and achievements are being monitored thanks to extensive statistics. Thanks to chatbot Floor it’s a win-win!

Successtory of QanderLogo of Qander
  • 75 percent of chats are handled by the chatbot
  • 40 to 45 percent of queastions are outside office hours

Qander's goals were clear: more customer questions answered immediately, a lower workload for the service team, shorter waiting times and available 24/7. These goals have been achieved with Chatbot Emma/Marleen.

successtory chatbot Stichting BKRLogo of BKR
  • 300 chatbot conversations a day
  • 75 percent of conversations are directly handled by the chatbot

BKR drives the road of digitalisation by implementing their customer service chatbot. The chatbot handles all FAQ’s while staying personal.

Succesverhaal chatbot PureLouLogo van PureLou
  • 96% of the questions are automated
  • Each day Chatbot Vilou saves PureLou 240 euro

With Chatbot Vilou, PureLou saves a lot every day. Vilou advises webshop visitors about the different products and with great results: 85% of PureLou’s hair salon clients are happy with chatbot Vilou!

Read all success stories

Watermelon scores an average of 4.5 / 5 from 60 reviews.

chatbot e-commerce

Automate frequently asked questions

Reduce pressure on the front lines

Automate 85% of your customer contact. While your chatbot is on the front lines, your colleagues can spend time on more complex questions. Make your team one of your company’s differentiators with a personal approach to online customer service.

chatbot e-commerce

Connect your most popular channels

A personal sales agent for every channel

Use social messaging apps to grow your business beyond your webshop. Be online any time of day along every step of the customer journey.

Want to try out Watermelon?

With Watermelon you automate your customer contact in 5 simple steps. We will show you how in an online live demo.

Request a free demo