The e-commerce customer service solution

Improve your conversion rate with an e-commerce chatbot

Build your own e-commerce chatbot with Watermelon - answer sales, service and delivery questions in a fraction of a second!

chatbot e-commerce

Everything you need for an e-commerce chatbot

No-code chatbot

Handover to a live agent

Create a 360º customer profile

API's & Webhooks

Convert website visitors

Offer a personal experience

Len Lab21

“We used Watermelon to automate answers to simple questions. We’re now available 24/7 and our service is better and faster.“

- Len – Content Marketeer Lab21

Read their success story
chatbot e-commerce

Automate conversations, even complex ones

Generate more leads with an online personal shopper

Try providing proactive customer service and discover your customer’s desires. Use a chatbot to provide assistance during the buying process by answering questions and adding relevant product details to the conversation. Boost sales with a chatbot!

chatbot e-commerce

360° customer profiles

Delight your customers with a personal approach

Understand which details you need from which customers and allow your team to build a CRM for your audience. A chatbot automates this process. Recognize website visitor #6549 and greet them by name - offer the ultimate personalized customer service experience.


conversations happening every month


leads generated per month


hours saved per month

Success Stories

What our customers say about us

Read service challenges and solutions from our customers

Read all success stories
PlaceholderLogo of the municipality of Oss
  • 90.000 civilians supported
  • Civil panel enthusiastic

The municipality of Oss makes big steps towards innovation in a short duration. Not only are over 900 citizens enthusiastic about the recent innovations, the employees of the municipality are also keen to work in their new work environment.

PlaceholderLogo of AFAS Software
  • Live within two days
  • Customer contact automated on WhatsApp

Chatbot Nicole supports the Commercial Team at AFAS by automating customer contact and generating leads. A quick implementation ensured quite a few new insights in AFAS’ customer contact.

PlaceholderLogo of Hunter Douglas
  • 5 leads a week thanks to chatbot Lilly
  • CRM system integrated with the chatbot

Chatbot Lilly supports website visitors by matching up them with the right products and dealers. By interlinking the CRM system of Luxaflex® with chatbot Lilly, the Sales department gets to work as efficiently as possible.

PlaceholderLogo of BKR
  • 300 chatbot conversations a day
  • 75 percent of conversations are directly handled by the chatbot

BKR drives the road of digitalisation by implementing their customer service chatbot. The chatbot handles all FAQ’s while staying personal.

PlaceholderLogo of Lab21
  • Thanks to the chatbot, Lab21 saves 60 service hours a month
  • 90 percent of customer queries are handled by the chatbot

Thanks to chatbot Floor, there is faster and better communication between Lab21 and their customers. Goals and achievements are being monitored thanks to extensive statistics. Thanks to chatbot Floor it’s a win-win!

PlaceholderLogo of Nummereen
  • Customer service via WhatsApp
  • 70 percent directly handled by the chatbot

Besides offering the best service on the website of Nummereen, chatbot Robin also handles customer queries on WhatsApp! No query is left unseen and Nummereen is completely ready for the future!

Read all success stories

Watermelon scores an average of 4.5 / 5 from 60 reviews.

chatbot e-commerce

Automate frequently asked questions

Reduce pressure on the front lines

Automate 85% of your customer contact. While your chatbot is on the front lines, your colleagues can spend time on more complex questions. Make your team one of your company’s differentiators with a personal approach to online customer service.

chatbot e-commerce

Connect your most popular channels

A personal sales agent for every channel

Use social messaging apps to grow your business beyond your webshop. Be online any time of day along every step of the customer journey.

Want to try Watermelon for yourself?

Manage customer conversations and deliver an exceptional service experience with your team

Create a free account