The e-commerce customer service solution
Improve your conversion rate with an e-commerce chatbot
Build your own e-commerce chatbot with Watermelon - answer sales, service and delivery questions in a fraction of a second!
Everything you need for an e-commerce chatbot
Handover to a live agent
Create a 360º customer profile
API's & Webhooks
Convert website visitors
Offer a personal experience
Automate conversations, even complex ones
Generate more leads with an online personal shopper
Try providing proactive customer service and discover your customer’s desires. Use a chatbot to provide assistance during the buying process by answering questions and adding relevant product details to the conversation. Boost sales with a chatbot!
360° customer profiles
Delight your customers with a personal approach
Understand which details you need from which customers and allow your team to build a CRM for your audience. A chatbot automates this process. Recognize website visitor #6549 and greet them by name - offer the ultimate personalized customer service experience.
conversations happening every month
leads generated per month
hours saved per month
What our customers say about us
Read service challenges and solutions from our customers
- 90.000 civilians supported
- Civil panel enthusiastic
The municipality of Oss makes big steps towards innovation in a short duration. Not only are over 900 citizens enthusiastic about the recent innovations, the employees of the municipality are also keen to work in their new work environment.
- Live within two days
- Customer contact automated on WhatsApp
Chatbot Nicole supports the Commercial Team at AFAS by automating customer contact and generating leads. A quick implementation ensured quite a few new insights in AFAS’ customer contact.
- 5 leads a week thanks to chatbot Lilly
- CRM system integrated with the chatbot
Chatbot Lilly supports website visitors by matching up them with the right products and dealers. By interlinking the CRM system of Luxaflex® with chatbot Lilly, the Sales department gets to work as efficiently as possible.
- 300 chatbot conversations a day
- 75 percent of conversations are directly handled by the chatbot
BKR drives the road of digitalisation by implementing their customer service chatbot. The chatbot handles all FAQ’s while staying personal.
- Thanks to the chatbot, Lab21 saves 60 service hours a month
- 90 percent of customer queries are handled by the chatbot
Thanks to chatbot Floor, there is faster and better communication between Lab21 and their customers. Goals and achievements are being monitored thanks to extensive statistics. Thanks to chatbot Floor it’s a win-win!
- Customer service via WhatsApp
- 70 percent directly handled by the chatbot
Besides offering the best service on the website of Nummereen, chatbot Robin also handles customer queries on WhatsApp! No query is left unseen and Nummereen is completely ready for the future!
Watermelon scores an average of 4.5 / 5 from 60 reviews.
Automate frequently asked questions
Reduce pressure on the front lines
Automate 85% of your customer contact. While your chatbot is on the front lines, your colleagues can spend time on more complex questions. Make your team one of your company’s differentiators with a personal approach to online customer service.