The customer service solution you’ve been looking for

Deliver an unforgettable experience

Organize conversations across channels and take a personal approach to frequently asked questions with a chatbot. Increase customer satisfaction and make it easy for your team to work together.

klantenservice software

The solution to improve your customer service

All your conversations in one place

No-code chatbot

Work efficiently in teams

Create a 360º customer profile

Deliver a personal experience

24/7 availability

len lab21

“We used Watermelon to automate answers to simple questions. We’re now available 24/7 and our service is better and faster.“

- Len - Content Marketeer bij Lab 21

Read their success story
klantenservice oplossing

Bundle all your communication channels

Engage with customers from a single dashboard

Your team works across channels from a central location to make customer experiences both pleasant and efficient.

Chatbot government agencies

No-code chatbot

Reduce pressure on the front lines

Automate 85% of customer contact with your new digital colleague. Teach your chatbot your frequently asked questions and be available 24/7.

7.500.000

Hours saved per month

2.500.000

Conversations happening every month

7.500.000

Questions automated every month

Success Stories

What our customers say about us

Read service challenges and solutions from our customers

Read all success stories
Hunter Douglas chatbotLogo of Hunter Douglas
  • 15 leads a week thanks to chatbot Lilly
  • CRM system integrated with the chatbot

Chatbot Lilly supports website visitors by matching up them with the right products and dealers. By interlinking the CRM system of Luxaflex® with chatbot Lilly, the Sales department gets to work as efficiently as possible.

Logo of LogistiekconcurrentLogo of Logistiekconcurrent
  • 70 percent of customer inquiries automated
  • 37 service hours saved per month

How do we answer incoming customer questions on our eCommerce website for logistics supplies outside of office hours? Logistiekconcurrent found Watermelon and together they built a chatbot to do just that.

Successtory Lab21Logo of Lab21
  • 60 service hours saved each month
  • 90 percent of customer queries handled by the chatbot

Thanks to chatbot Floor, there is faster and better communication between Lab21 and their customers. Goals and achievements are being monitored thanks to extensive statistics. Thanks to chatbot Floor it’s a win-win!

Successtory of QanderLogo of Qander
  • 75 percent of chats are handled by the chatbot
  • 40 to 45 percent of queastions are outside office hours

Qander's goals were clear: more customer questions answered immediately, a lower workload for the service team, shorter waiting times and available 24/7. These goals have been achieved with Chatbot Emma/Marleen.

successtory chatbot Stichting BKRLogo of BKR
  • 300 chatbot conversations a day
  • 75 percent of conversations are directly handled by the chatbot

BKR drives the road of digitalisation by implementing their customer service chatbot. The chatbot handles all FAQ’s while staying personal.

Succesverhaal chatbot PureLouLogo van PureLou
  • 96% of the questions are automated
  • Each day Chatbot Vilou saves PureLou 240 euro

With Chatbot Vilou, PureLou saves a lot every day. Vilou advises webshop visitors about the different products and with great results: 85% of PureLou’s hair salon clients are happy with chatbot Vilou!

Read all success stories

Watermelon scores an average of 4.5 / 5 from 60 reviewers.

customer service solution

360° customer profiles

Know who your customers are

You’ll delight your customers and improve loyalty with a personalized approach to customer service. A win-win! Have your chatbot collect information with permission to develop deeper profiles on the people with whom you do business.

Customer service solution

Connect your most popular channels

Your company available everywhere

Be ready to answer questions wherever your customers are. Make use of the popularity of social messaging apps connected to a single dashboard. Offer your customers support during every step of the customer journey.

Want to try out Watermelon?

With Watermelon you automate your customer contact in 5 simple steps. We will show you how in an online live demo.

Request a free demo