The customer service solution you’ve been looking for

Deliver an unforgettable experience

Organize conversations across channels and take a personal approach to frequently asked questions with a chatbot. Increase customer satisfaction and make it easy for your team to work together.

klantenservice software

The solution to improve your customer service

All your conversations in one place

No-code chatbot

Work efficiently in teams

Create a 360º customer profile

Deliver a personal experience

24/7 availability

len lab21

“We used Watermelon to automate answers to simple questions. We’re now available 24/7 and our service is better and faster.“

- Len - Content Marketeer bij Lab 21

Read their success story
klantenservice oplossing

Bundle all your communication channels

Engage with customers from a single dashboard

Your team works across channels from a central location to make customer experiences both pleasant and efficient.

Chatbot government agencies

No-code chatbot

Reduce pressure on the front lines

Automate 85% of customer contact with your new digital colleague. Teach your chatbot your frequently asked questions and be available 24/7.

7.500.000

Hours saved per month

2.500.000

Conversations happening every month

7.500.000

Questions automated every month

Success Stories

What our customers say about us

Read service challenges and solutions from our customers

Read all success stories
PlaceholderLogo of the municipality of Oss
  • 90.000 civilians supported
  • Civil panel enthusiastic

The municipality of Oss makes big steps towards innovation in a short duration. Not only are over 900 citizens enthusiastic about the recent innovations, the employees of the municipality are also keen to work in their new work environment.

PlaceholderLogo of AFAS Software
  • Live within two days
  • Customer contact automated on WhatsApp

Chatbot Nicole supports the Commercial Team at AFAS by automating customer contact and generating leads. A quick implementation ensured quite a few new insights in AFAS’ customer contact.

PlaceholderLogo of Hunter Douglas
  • 5 leads a week thanks to chatbot Lilly
  • CRM system integrated with the chatbot

Chatbot Lilly supports website visitors by matching up them with the right products and dealers. By interlinking the CRM system of Luxaflex® with chatbot Lilly, the Sales department gets to work as efficiently as possible.

PlaceholderLogo of BKR
  • 300 chatbot conversations a day
  • 75 percent of conversations are directly handled by the chatbot

BKR drives the road of digitalisation by implementing their customer service chatbot. The chatbot handles all FAQ’s while staying personal.

PlaceholderLogo of Lab21
  • Thanks to the chatbot, Lab21 saves 60 service hours a month
  • 90 percent of customer queries are handled by the chatbot

Thanks to chatbot Floor, there is faster and better communication between Lab21 and their customers. Goals and achievements are being monitored thanks to extensive statistics. Thanks to chatbot Floor it’s a win-win!

PlaceholderLogo of Nummereen
  • Customer service via WhatsApp
  • 70 percent directly handled by the chatbot

Besides offering the best service on the website of Nummereen, chatbot Robin also handles customer queries on WhatsApp! No query is left unseen and Nummereen is completely ready for the future!

Read all success stories

Watermelon scores an average of 4.5 / 5 from 60 reviewers.

customer service solution

360° customer profiles

Know who your customers are

You’ll delight your customers and improve loyalty with a personalized approach to customer service. A win-win! Have your chatbot collect information with permission to develop deeper profiles on the people with whom you do business.

Customer service solution

Connect your most popular channels

Your company available everywhere

Be ready to answer questions wherever your customers are. Make use of the popularity of social messaging apps connected to a single dashboard. Offer your customers support during every step of the customer journey.

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Manage customer conversations and deliver an exceptional service experience with your team

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