The solution to your service challenges

Improve your customers’ loyalty and satisfaction

Centralize your customer contact and automate incoming queries with the help of your code-free chatbot. Manage your service from our all in one helpdesk tool.

helpdesk tool

Work smarter with help desk tools

Automate FAQ

Hand off conversations to a human agent

Centralize all communication channels

Create a 360º customer profile

Improve productivity

Be active where your customers are active

helpdesk tool bkr

“With Watermelon we join the road of digitalization in customer contact while staying personal towards our customers. That’s exactly what we were looking for.“

– Maureen van den Bergh - Senior Customer Contact Centre BKR

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helpdesk tool

Work efficiently

Integrate your complete customer service

Connect all your service tools and social channels into one multifunctional CRM. Save time and work structured together with your colleagues in the Watermelon platform.

helpdesk tool

Centralize your customer service

Connect your favorite social media

Create a clear inbox for all your different service channels. Keep track of all your social media, messaging and website contact in just one tool. Answer customer queries and work seamlessly together with your team. Build complete customer profiles in our all in one CRM for a stellar service.

2.500.000

Monthly conversations

10.000

Monthly generated leads

7.500.000

Monthly automated customer queries

Success Stories

What our customers say about us

Read service challenges and solutions from our customers

Read all success stories
PlaceholderLogo of the municipality of Oss
  • 90.000 civilians supported
  • Civil panel enthusiastic

The municipality of Oss makes big steps towards innovation in a short duration. Not only are over 900 citizens enthusiastic about the recent innovations, the employees of the municipality are also keen to work in their new work environment.

PlaceholderLogo of AFAS Software
  • Live within two days
  • Customer contact automated on WhatsApp

Chatbot Nicole supports the Commercial Team at AFAS by automating customer contact and generating leads. A quick implementation ensured quite a few new insights in AFAS’ customer contact.

PlaceholderLogo of Hunter Douglas
  • 5 leads a week thanks to chatbot Lilly
  • CRM system integrated with the chatbot

Chatbot Lilly supports website visitors by matching up them with the right products and dealers. By interlinking the CRM system of Luxaflex® with chatbot Lilly, the Sales department gets to work as efficiently as possible.

PlaceholderLogo of BKR
  • 300 chatbot conversations a day
  • 75 percent of conversations are directly handled by the chatbot

BKR drives the road of digitalisation by implementing their customer service chatbot. The chatbot handles all FAQ’s while staying personal.

PlaceholderLogo of Lab21
  • Thanks to the chatbot, Lab21 saves 60 service hours a month
  • 90 percent of customer queries are handled by the chatbot

Thanks to chatbot Floor, there is faster and better communication between Lab21 and their customers. Goals and achievements are being monitored thanks to extensive statistics. Thanks to chatbot Floor it’s a win-win!

PlaceholderLogo of Nummereen
  • Customer service via WhatsApp
  • 70 percent directly handled by the chatbot

Besides offering the best service on the website of Nummereen, chatbot Robin also handles customer queries on WhatsApp! No query is left unseen and Nummereen is completely ready for the future!

Read all success stories

Watermelon gets a 4.5 / 5 based on over 60 reviews.

helpdesk tool

Automate your FAQ

Save time for queries that matter

Deal with repetitive matters as efficiently as possible by automating them with your very own code-free chatbot. Your team has more time for questions that matter and your customers enjoy the best service possible.

helpdesk tools

Optimize workflows

Work coherently

Go for a seamless collaboration with your colleagues thanks to Watermelon’s Hybrid Model. Your incoming messages are automatically sorted in the right inbox, dependent on teams and departments. Take over conversations from your chatbot when needed and give your customers the service they deserve.

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Manage customer conversations and deliver an exceptional service experience with your team

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