The solution to your service challenges

Improve your customers’ loyalty and satisfaction

Centralize your customer contact and automate incoming queries with the help of your code-free chatbot. Manage your service from our all in one helpdesk tool.

helpdesk tool

Work smarter with help desk tools

Automate FAQ

Hand off conversations to a human agent

Centralize all communication channels

Create a 360º customer profile

Improve productivity

Be active where your customers are active

helpdesk tool bkr

“With Watermelon we join the road of digitalization in customer contact while staying personal towards our customers. That’s exactly what we were looking for.“

– Maureen van den Bergh - Senior Customer Contact Centre BKR

Read the success story
helpdesk tool

Work efficiently

Integrate your complete customer service

Connect all your service tools and social channels into one multifunctional CRM. Save time and work structured together with your colleagues in the Watermelon platform.

helpdesk tool

Centralize your customer service

Connect your favorite social media

Create a clear inbox for all your different service channels. Keep track of all your social media, messaging and website contact in just one tool. Answer customer queries and work seamlessly together with your team. Build complete customer profiles in our all in one CRM for a stellar service.

2.500.000

Monthly conversations

10.000

Monthly generated leads

7.500.000

Monthly automated customer queries

Success Stories

What our customers say about us

Read service challenges and solutions from our customers

Read all success stories
Hunter Douglas chatbotLogo of Hunter Douglas
  • 15 leads a week thanks to chatbot Lilly
  • CRM system integrated with the chatbot

Chatbot Lilly supports website visitors by matching up them with the right products and dealers. By interlinking the CRM system of Luxaflex® with chatbot Lilly, the Sales department gets to work as efficiently as possible.

Logo of LogistiekconcurrentLogo of Logistiekconcurrent
  • 70 percent of customer inquiries automated
  • 37 service hours saved per month

How do we answer incoming customer questions on our eCommerce website for logistics supplies outside of office hours? Logistiekconcurrent found Watermelon and together they built a chatbot to do just that.

Successtory Lab21Logo of Lab21
  • 60 service hours saved each month
  • 90 percent of customer queries handled by the chatbot

Thanks to chatbot Floor, there is faster and better communication between Lab21 and their customers. Goals and achievements are being monitored thanks to extensive statistics. Thanks to chatbot Floor it’s a win-win!

Successtory of QanderLogo of Qander
  • 75 percent of chats are handled by the chatbot
  • 40 to 45 percent of queastions are outside office hours

Qander's goals were clear: more customer questions answered immediately, a lower workload for the service team, shorter waiting times and available 24/7. These goals have been achieved with Chatbot Emma/Marleen.

successtory chatbot Stichting BKRLogo of BKR
  • 300 chatbot conversations a day
  • 75 percent of conversations are directly handled by the chatbot

BKR drives the road of digitalisation by implementing their customer service chatbot. The chatbot handles all FAQ’s while staying personal.

Succesverhaal chatbot PureLouLogo van PureLou
  • 96% of the questions are automated
  • Each day Chatbot Vilou saves PureLou 240 euro

With Chatbot Vilou, PureLou saves a lot every day. Vilou advises webshop visitors about the different products and with great results: 85% of PureLou’s hair salon clients are happy with chatbot Vilou!

Read all success stories

Watermelon gets a 4.5 / 5 based on over 60 reviews.

helpdesk tool

Automate your FAQ

Save time for queries that matter

Deal with repetitive matters as efficiently as possible by automating them with your very own code-free chatbot. Your team has more time for questions that matter and your customers enjoy the best service possible.

helpdesk tools

Optimize workflows

Work coherently

Go for a seamless collaboration with your colleagues thanks to Watermelon’s Hybrid Model. Your incoming messages are automatically sorted in the right inbox, dependent on teams and departments. Take over conversations from your chatbot when needed and give your customers the service they deserve.

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