All you need for a stellar service

Create more happy customers with help desk software

Discover the possibilities of helpdesk software for your service and better your time management, efficiency and service.

helpdesk systeem

Help desk software for the best customer experience

Automate FAQ

Hand off conversations to a human agent

Centralize all communication channels

Create a 360º customer profile

Improve productivity

Be active where your customers are active

helpdesk systeem bkr

“With Watermelon we join the road of digitalization in customer contact while staying personal towards our customers. That’s exactly what we were looking for.“

– Maureen van den Bergh - Senior Customer Contact Centre BKR

Read the Success Story
helpdesk system

Connect your favorite social media

Centralize your customer contact

Create one inbox for all your service channels. Answer messages and forward incoming questions to colleagues. Save time checking each and every channel, simply answer your incoming queries chronologically.

helpdesk system

Categorize your customer queries

Work as a team

Within the Watermelon platform you divide your incoming queries per team. Let your Sales Team deal with possible leads and match each customer query to the right department or colleague. Divide and conquer with Watermelon!

2.500.000

Monthly conversations

10.000

Monthly generated leads

7.500.000

Monthly automated customer queries

Success Stories

What our customers say about us

Read service challenges and solutions from our customers

Read all success stories
Hunter Douglas chatbotLogo of Hunter Douglas
  • 15 leads a week thanks to chatbot Lilly
  • CRM system integrated with the chatbot

Chatbot Lilly supports website visitors by matching up them with the right products and dealers. By interlinking the CRM system of Luxaflex® with chatbot Lilly, the Sales department gets to work as efficiently as possible.

Logo of LogistiekconcurrentLogo of Logistiekconcurrent
  • 70 percent of customer inquiries automated
  • 37 service hours saved per month

How do we answer incoming customer questions on our eCommerce website for logistics supplies outside of office hours? Logistiekconcurrent found Watermelon and together they built a chatbot to do just that.

Successtory Lab21Logo of Lab21
  • 60 service hours saved each month
  • 90 percent of customer queries handled by the chatbot

Thanks to chatbot Floor, there is faster and better communication between Lab21 and their customers. Goals and achievements are being monitored thanks to extensive statistics. Thanks to chatbot Floor it’s a win-win!

Successtory of QanderLogo of Qander
  • 75 percent of chats are handled by the chatbot
  • 40 to 45 percent of queastions are outside office hours

Qander's goals were clear: more customer questions answered immediately, a lower workload for the service team, shorter waiting times and available 24/7. These goals have been achieved with Chatbot Emma/Marleen.

successtory chatbot Stichting BKRLogo of BKR
  • 300 chatbot conversations a day
  • 75 percent of conversations are directly handled by the chatbot

BKR drives the road of digitalisation by implementing their customer service chatbot. The chatbot handles all FAQ’s while staying personal.

Succesverhaal chatbot PureLouLogo van PureLou
  • 96% of the questions are automated
  • Each day Chatbot Vilou saves PureLou 240 euro

With Chatbot Vilou, PureLou saves a lot every day. Vilou advises webshop visitors about the different products and with great results: 85% of PureLou’s hair salon clients are happy with chatbot Vilou!

Read all success stories

Watermelon gets a 4.5 / 5 based on over 60 reviews.

helpdesk system

360 degree customer profile

Get to know the customer behind visitor #759

Your chatbot automatically asks relevant data to build a complete customer profile. When the customer fills in his or her email address, it gets automatically saved in the CRM! Build a complete customer profile automatically, without needing a human hand.

helpdesk system

Eliminate repetitive matters

Save time with automated conversations

Your chatbot deals with over 85 percent of incoming customer queries. Your employees have more time for complicated matters and your customers are always represented. Increase your customer satisfaction and give your service the boost it deserves.

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Manage customer conversations and deliver an exceptional service experience with your team

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