All you need for a stellar service

Create more happy customers with help desk software

Discover the possibilities of helpdesk software for your service and better your time management, efficiency and service.

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Help desk software for the best customer experience

Reduce calls and emails

Save service costs

Better your timemanagement

Decrease the workload

Stay in control of your data

24/7 customer contact

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“With Watermelon we join the road of digitalization in customer contact while staying personal towards our customers. That’s exactly what we were looking for.“

– Maureen van den Bergh - Senior Customer Contact Centre BKR

Read the Success Story
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Connect your favorite social media

Centralize your customer contact

Create one inbox for all your service channels. Answer messages and forward incoming questions to colleagues. Save time checking each and every channel, simply answer your incoming queries chronologically.

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Categorize your customer queries

Work as a team

Within the Watermelon platform you divide your incoming queries per team. Let your Sales Team deal with possible leads and match each customer query to the right department or colleague. Divide and conquer with Watermelon!

2.500.000

Monthly conversations

10.000

Monthly generated leads

7.500.000

Monthly automated customer queries

Success Stories

What our customers say about us

Read service challenges and solutions from our customers

Read all success stories
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  • 90.000 civilians supported
  • Civil panel enthusiastic

The municipality of Oss makes big steps towards innovation in a short duration. Not only are over 900 citizens enthusiastic about the recent innovations, the employees of the municipality are also keen to work in their new work environment.

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  • Live within two days
  • Customer contact automated on WhatsApp

Chatbot Nicole supports the Commercial Team at AFAS by automating customer contact and generating leads. A quick implementation ensured quite a few new insights in AFAS’ customer contact.

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  • 5 leads a week thanks to chatbot Lilly
  • CRM system integrated with the chatbot

Chatbot Lilly supports website visitors by matching up them with the right products and dealers. By interlinking the CRM system of Luxaflex® with chatbot Lilly, the Sales department gets to work as efficiently as possible.

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  • 300 chatbot conversations a day
  • 75 percent of conversations are directly handled by the chatbot

BKR drives the road of digitalisation by implementing their customer service chatbot. The chatbot handles all FAQ’s while staying personal.

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  • Thanks to the chatbot, Lab21 saves 60 service hours a month
  • 90 percent of customer queries are handled by the chatbot

Thanks to chatbot Floor, there is faster and better communication between Lab21 and their customers. Goals and achievements are being monitored thanks to extensive statistics. Thanks to chatbot Floor it’s a win-win!

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  • Customer service via WhatsApp
  • 70 percent directly handled by the chatbot

Besides offering the best service on the website of Nummereen, chatbot Robin also handles customer queries on WhatsApp! No query is left unseen and Nummereen is completely ready for the future!

Read all success stories

Watermelon gets a 4.5 / 5 based on over 60 reviews.

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360 degree customer profile

Get to know the customer behind visitor #759

Your chatbot automatically asks relevant data to build a complete customer profile. When the customer fills in his or her email address, it gets automatically saved in the CRM! Build a complete customer profile automatically, without needing a human hand.

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Eliminate repetitive matters

Save time with automated conversations

Your chatbot deals with over 85 percent of incoming customer queries. Your employees have more time for complicated matters and your customers are always represented. Increase your customer satisfaction and give your service the boost it deserves.

Manage customer conversations and deliver an exceptional service experience with your team

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