Everything you need for the best service

Helpdesk-software for a stellar service

Transcend your competition by offering not only a faster but also more efficient service with Watermelon. Enjoy countless features in our all-in-one solution and better your workflow day by day.

helpdesk software

Make yourself comfortable while offering the best serviceMake yourself comfortable while offering the best service

Automate FAQ

Hand off conversations to a human agent

Centralize all communication channels

Create a 360º customer profile

Improve productivity

Be active where your customers are active

helpdesk software bkr

“With Watermelon we join the road of digitalization in customer contact while staying personal towards our customers. That’s exactly what we were looking for.“

- Maureen van den Bergh - Senior Customer Contact Centre BKR

Read the success story
helpdesk software

Connect your favorite social media channels

All your customer contact in one tool

Integrate all your data spread over your favorite channels. Stop switching between inboxes and simply answer customer queries in chronological order. The impossible made possible with Watermelon’s help desk software.

Helpdesk software

Sort your incoming queries

Work efficiently together in teams

Within the Watermelon platform you easily divide incoming queries between colleagues and teams. Your customers get in contact with the right employee right away. Divide and conquer your customer contact!

2.500.000

Conversations happening each month

10.000

Leads generated per month

7.500.000

Automated customer queries per month

Success Stories

What our customers say about us

Read service challenges and solutions from our customers

Read all success stories
Hunter Douglas chatbotLogo of Hunter Douglas
  • 15 leads a week thanks to chatbot Lilly
  • CRM system integrated with the chatbot

Chatbot Lilly supports website visitors by matching up them with the right products and dealers. By interlinking the CRM system of Luxaflex® with chatbot Lilly, the Sales department gets to work as efficiently as possible.

Logo of LogistiekconcurrentLogo of Logistiekconcurrent
  • 70 percent of customer inquiries automated
  • 37 service hours saved per month

How do we answer incoming customer questions on our eCommerce website for logistics supplies outside of office hours? Logistiekconcurrent found Watermelon and together they built a chatbot to do just that.

Successtory Lab21Logo of Lab21
  • 60 service hours saved each month
  • 90 percent of customer queries handled by the chatbot

Thanks to chatbot Floor, there is faster and better communication between Lab21 and their customers. Goals and achievements are being monitored thanks to extensive statistics. Thanks to chatbot Floor it’s a win-win!

Successtory of QanderLogo of Qander
  • 75 percent of chats are handled by the chatbot
  • 40 to 45 percent of queastions are outside office hours

Qander's goals were clear: more customer questions answered immediately, a lower workload for the service team, shorter waiting times and available 24/7. These goals have been achieved with Chatbot Emma/Marleen.

successtory chatbot Stichting BKRLogo of BKR
  • 300 chatbot conversations a day
  • 75 percent of conversations are directly handled by the chatbot

BKR drives the road of digitalisation by implementing their customer service chatbot. The chatbot handles all FAQ’s while staying personal.

Succesverhaal chatbot PureLouLogo van PureLou
  • 96% of the questions are automated
  • Each day Chatbot Vilou saves PureLou 240 euro

With Chatbot Vilou, PureLou saves a lot every day. Vilou advises webshop visitors about the different products and with great results: 85% of PureLou’s hair salon clients are happy with chatbot Vilou!

Read all success stories

Watermelon scores an average of 4.5 / 5 from 60 reviews.

helpdesk software

360 degree customer profile

Get to know your customers

Easily build a complete customer profile with data that matters. Add tags, notes and highlights to make sure everyone is always up-to-date. Your customers will receive the most personal service.

helpdesk software

Automate your service

Save precious time with automated conversations

Build your very own digital colleague with our code-free chatbot builder. Simply add your frequently asked questions or create complex dialogues. You fill in the content, our artificial in the rest.

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