IntraTim for Timing’s intranet
Chatbot Tim was a big success for Timing, and in 2014 they decided to have an equally effective chatbot built by Watermelon, only this time for internal use. For their intranet, Timing needed a user friendly tool to inform its employees about where to find specific forms and information and the latest regulations. Watermelon launched IntraTim in November 2014, and the chatbot ended up being used by 47 organisations throughout The Netherlands.
After analysing all available data from the customer service department of all Timing branches, we created a database with the most frequently asked questions which we added to the knowledge database of chatbot Tim. During the process of creation, we worked closely with Timing to be able to deliver a chatbot that was as efficient as possible. At the same time, Timing was learning to manage the chatbot’s content and to operate the platform. To create chatbot Tim we used existing information which was optimised for the chatbot to be able to provide both correct and relevant answers to questions.