Alphabet Private Lease was looking for a cost-effective way to communicate with its customers and to provide better and faster information on lease options. Together with Ecreation – part of Watermelon – Alphabet Private Lease first examined how the use of an AC (Automated Chat) or chatbot could help them best. We put together a list of the most frequently asked questions and ran a complete analysis of the website. Based on the results, our chatbot specialists created a conversation matrix for chatbot Lies.
Chatbot Lies doesn’t just replace existing content or services, but rather increases the use of information already available. Lies acts as a guide to website visitors by directing them to the relevant information on the website. Lies can not only correctly interpret website visitors’ input, she can also understand the context of a question and so formulate the appropriate answer. This means more questions are taken care of satisfactorily, leading to less demands on customer service. This in turn means customer service representatives get more time to offer personal service when and where it matters most.
Apart from the ability to answer questions correctly, we’ve also given chatbot Lies her own personality, so she can become a full-fledged customer service representative. Lies can answer questions about who she is, where she lives, talk about her hobbies, and even give out her phone number when requested. Of course she’ll always give you the phone number for Alphabet Private Lease’s customer service, because she’s very careful about giving out her personal details! ?
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Interested in using a chatbot like Alphabet Private Lease? This August, we’re launching our chatbot technology, and you’ll be able to use a personalised chatbot just as effectively as Alphabet Private Lease!
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