EASILY ADD KNOWLEDGE
FAQ and conversations
- Teach your Chatbot answers to frequently asked questions or typical conversations in just a few clicks.
- Watermelon’s Conversations module means you don’t need programming to create your Chatbot.
- Ensure quality by having test conversations with your Chatbot before it goes live online.
ALWAYS HAVE A BACKUP PLAN
Switch seamlessly between Chatbot and human
- The Watermelon platform enables a human backup when your Chatbot hasn’t learned how to answer a question.
- Examine the conversation history between customer and Chatbot before taking over to be fully informed
- Your customers can interact 100% anonymously with the Chatbot or a human.
- Have your Chatbot initiate the conversation and increase conversion by 30%.
- Decide on specific pages on your website where you want the Chatbot to start talking first.
- Give your customer a choice to use the Chatbot or chat with a human employee.
- Manage expectations when your Chatbot needs to transfer a conversation to a human at 3am.
- Specify days and times when the out-of-office reply needs to be on or off.
- Customize how the out-of-office message appears and even use emoji to make it clearer.
IF YOU DIDN’T MEASURE, IT DIDN’T HAPPEN
- Track the volume of incoming and outgoing messages from the Chatbot as well as employees.
- See employee-level statistics and track the conversation duration, reaction time and the number of conversations.
- Allow your Chatbot to ask for feedback from customers after a conversation and make your Chatbot even smarter.
Want to know more about our Chatbot Management Platform?
We are happy to tell you more about Watermelon during our online demo. Request your demo now!Request Demo