EASILY ADD KNOWLEDGE
FAQ and conversations
- Teach your chatbot answers to frequently asked questions or typical conversations in just a few clicks.
- Watermelon’s Conversations module means you don’t need programming to create your chatbot.
- Ensure quality by having test conversations with your chatbot before it goes live online.
ALWAYS HAVE A BACKUP PLAN
Switch seamlessly between chatbot and human
- The Watermelon platform enables a human backup when your chatbot hasn’t learned how to answer a question.
- Examine the conversation history between customer and chatbot before taking over to be fully informed
- Your customers can interact 100% anonymously with the chatbot or a human.
- Have your chatbot initiate the conversation and increase conversion by 30%.
- Decide on specific pages on your website where you want the chatbot to start talking first.
- Give your customer a choice to use the chatbot or chat with a human employee.
- Manage expectations when your chatbot needs to transfer a conversation to a human at 3am.
- Specify days and times when the out-of-office reply needs to be on or off.
- Customize how the out-of-office message appears and even use emoji to make it clearer.
IF YOU DIDN’T MEASURE, IT DIDN’T HAPPEN
- Track the volume of incoming and outgoing messages from the chatbot as well as employees.
- See employee-level statistics and track the conversation duration, reaction time and the number of conversations.
- Allow your chatbot to ask for feedback from customers after a conversation and make your chatbot even smarter.
INTEGRATE WITH YOUR WORKFLOW
Integrate your favorite software
- Integrate Watermelon with your current customer service software to receive messages for human employees in your own system.
- Link Watermelon’s CRM to your own CRM tool and manage all your customers and conversation data in one system.
- Use marketing automation tools and allow your chatbot to automatically plan appointments or start a mail flow.