Simple features,
powerful results

Creating a custom chatbot is a cycle
of adding knowledge, training, testing
and tweaking. Watermelon is built to
make this process easy and efficient.

Simple features,<br>powerful results

EASILY ADD KNOWLEDGE

FAQ and conversations

  • Teach your chatbot answers to frequently asked questions or typical conversations in just a few clicks.
  • Watermelon’s Conversations module means you don’t need programming to create your chatbot.
  • Ensure quality by having test conversations with your chatbot before it goes live online.

ALWAYS HAVE A BACKUP PLAN

Switch seamlessly between chatbot and human

  • The Watermelon platform enables a human backup when your chatbot hasn’t learned how to answer a question.
  • Examine the conversation history between customer and chatbot before taking over to be fully informed
  • Your customers can interact 100% anonymously with the chatbot or a human.
Simple features,<br>powerful results
Simple features,<br>powerful results

BE PROACTIVE

Timed Popups

  • Have your chatbot initiate the conversation and increase conversion by 30%.
  • Decide on specific pages on your website where you want the chatbot to start talking first.
  • Give your customer a choice to use the chatbot or chat with a human employee.

MANAGE EXPECTATIONS

Out-of-office message

  • Manage expectations  when your chatbot needs to transfer a conversation to a human at 3am.
  • Specify days and times when the out-of-office reply needs to be on or off.
  • Customize how the out-of-office message appears and even use emoji to make it clearer.
Simple features,<br>powerful results
Simple features,<br>powerful results

IF YOU DIDN’T MEASURE, IT DIDN’T HAPPEN

Chatbot statistics

  • Track the volume of incoming and outgoing messages from the chatbot as well as employees.
  • See  employee-level statistics and track the conversation duration, reaction time and the number of conversations.
  • Allow your chatbot to ask for feedback from customers after a conversation and make your chatbot even smarter.

INTEGRATE WITH YOUR WORKFLOW

Integrate your favorite software

  • Integrate Watermelon with your current customer service software to receive messages for human employees in your own system.
  • Link Watermelon’s CRM to your own CRM tool and manage all your customers and conversation data in one system.
  • Use marketing automation tools and allow your chatbot to automatically plan appointments or start a mail flow.
Simple features,<br>powerful results

What Watermelon can do for you?

Plan a free demo and we show you all the in and outs of our software!

Request a free demo