Facebook Messenger, Telegram and Email in one overview
Most companies use different customer service channels, like Facebook Messenger, Telegram and email. But using several customer service channels can sometimes mess things up. With messages coming in on multiple channels it’s easy to lose track. And the resulting mix-ups can have unpleasant consequences. Like customers getting irritated because of slow response times. Or customers purchasing a product or service from a competitor, because it takes your customer service too long to respond. It’s a lot more convenient to control all of your customer service channels, like Facebook Messenger, Telegram and email, from one easy dashboard!
Watermelon Messenger has the answer
The answer is simple: choose Watermelon Messenger. Watermelon Messenger lets you add your existing customer service channels to a single online overview. Incoming messages are displayed in real time, whichever channel they come in on. If you want, you can set notifications. This means you don’t need to have Watermelon Messenger open all the time. As soon as a message comes in you receive a push notification on your mobile phone or in your browser, so you can answer a query right away.
Keep tabs on customer service anywhere, any time
Using Watermelon Messenger means you don’t depend on a location, offline software or device. Watermelon Messenger can be accessed on your tablet, mobile phone or PC. Whether you’re away on holiday, on a business trip to the States or at home, you’ll always be able to answer your messages. If you would rather not worry about your customer service at all, you can also choose to add a chatbot. A chatbot will answer the bulk of questions for you, leaving you free to spend less time on your customer service.
Do you have a question?
Do you have questions about integrating Facebook Messenger, Telegram and email in one overview? Or would you like to learn more about Watermelon Messenger? Please don’t hesitate to contact us!