Optimize workflows

Smarter and faster with chatbot API's

Build your own AI chatbot with Watermelon’s API. Connect your chatbot to every channel and harness the power of AI to automate customer service.

chatbot api

Everything you need, this Chatbot API’s got it

Retrieve order information

Place orders

Plan demos and appointments

Integrate current tools

Link all your channels

Work from one central dashboard

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“The Watermelon chatbot API meant we could save a chat and send it to an internal teammate for consultation. They could see exactly which route a customer took in reaching out.“

– Julie Choenni - Online Campaign Manager bij Hunter Douglas

Read their success story
chatbot api

Integrate workflows

All your service now in one place

When you provide your chatbot with additional knowledge from external databases, you’re providing a better customer experience. The chatbot retrieves information from the backend using the chatbot APIs.

chatbot api

Work faster

Collect information automatically

Save time and manpower by having your chatbot automatically request customers to confirm or provide specific information. Don’t have your employees digging through databases - let your chatbot do the heavy lifting.

85%

automated

15

integrations

14

modules

Success Stories

What our customers say about us

Read service challenges and solutions from our customers

Read all success stories
Hunter Douglas chatbotLogo of Hunter Douglas
  • 15 leads a week thanks to chatbot Lilly
  • CRM system integrated with the chatbot

Chatbot Lilly supports website visitors by matching up them with the right products and dealers. By interlinking the CRM system of Luxaflex® with chatbot Lilly, the Sales department gets to work as efficiently as possible.

Logo of LogistiekconcurrentLogo of Logistiekconcurrent
  • 70 percent of customer inquiries automated
  • 37 service hours saved per month

How do we answer incoming customer questions on our eCommerce website for logistics supplies outside of office hours? Logistiekconcurrent found Watermelon and together they built a chatbot to do just that.

Successtory Lab21Logo of Lab21
  • 60 service hours saved each month
  • 90 percent of customer queries handled by the chatbot

Thanks to chatbot Floor, there is faster and better communication between Lab21 and their customers. Goals and achievements are being monitored thanks to extensive statistics. Thanks to chatbot Floor it’s a win-win!

Successtory of QanderLogo of Qander
  • 75 percent of chats are handled by the chatbot
  • 40 to 45 percent of queastions are outside office hours

Qander's goals were clear: more customer questions answered immediately, a lower workload for the service team, shorter waiting times and available 24/7. These goals have been achieved with Chatbot Emma/Marleen.

successtory chatbot Stichting BKRLogo of BKR
  • 300 chatbot conversations a day
  • 75 percent of conversations are directly handled by the chatbot

BKR drives the road of digitalisation by implementing their customer service chatbot. The chatbot handles all FAQ’s while staying personal.

Succesverhaal chatbot PureLouLogo van PureLou
  • 96% of the questions are automated
  • Each day Chatbot Vilou saves PureLou 240 euro

With Chatbot Vilou, PureLou saves a lot every day. Vilou advises webshop visitors about the different products and with great results: 85% of PureLou’s hair salon clients are happy with chatbot Vilou!

Read all success stories

Watermelon scores an average of 4.5 / 5 from 60 reviews

Chatbot api

Work hybrid

Build the ultimate team

When a chatbot can’t answer a question, your chatbot can hand off the conversation to a live agent. All the information collected during the conversation is there, the live agent can pick up where the chatbot left off.

chatbot api

Analytics

Make data-driven decisions

See exactly where you can improve with detailed performance analytics. Optimize your service every day and keep track of your wins. Choose which metrics are most important to you. It’s your team, after all.

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