Optimize customer contact

Customer service software for an unforgettable experience

Create order from chaos with Watermelon;s customer service software. Optimize your availability and customer satisfaction all while saving your team precious time!

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More satisfied customers with Watermelon’s customer service software

No-code chatbot

Centralize all communication channels

Create a 360º customer profile

Surprise and delight customers

Increase productivity

Be where your customers are

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“Watermelon allows us to take advantage of the digital service revolution but maintain a personal and guided approach to customer contact. That’s exactly what we wanted.“

– Maureen van den Bergh - Senior Lead, Customer Contact Center, BKR Foundation

Read the success story
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Central dashboard

All your communication channels in one place

Bring all incoming conversations into a single dashboard with the customer service software from Watermelon. Work real-time, efficiently, and delegate questions to employees, teams or your chatbot. The hybrid model means your team can collaborate in harmony.

customer experience software

360-degree customer profiles

Greet your customers by name

Recognize website visitor #7623 and greet her by name, even when she’s not reaching out on the website. Let your chatbot and your team build and leverage a complete customer profile. Add customer data, tags and notes - and examine the conversation history. Your customers will love the personal service made possible by Watermelon!

2.500.000

conversations happening every month

10.000

leads generated every month

7.500.000

customer questions automated every month

Success Stories

What our customers say about us

Read service challenges and solutions from our customers

Read all success stories
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  • 90.000 civilians supported
  • Civil panel enthusiastic

The municipality of Oss makes big steps towards innovation in a short duration. Not only are over 900 citizens enthusiastic about the recent innovations, the employees of the municipality are also keen to work in their new work environment.

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  • Live within two days
  • Customer contact automated on WhatsApp

Chatbot Nicole supports the Commercial Team at AFAS by automating customer contact and generating leads. A quick implementation ensured quite a few new insights in AFAS’ customer contact.

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  • 5 leads a week thanks to chatbot Lilly
  • CRM system integrated with the chatbot

Chatbot Lilly supports website visitors by matching up them with the right products and dealers. By interlinking the CRM system of Luxaflex® with chatbot Lilly, the Sales department gets to work as efficiently as possible.

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  • 300 chatbot conversations a day
  • 75 percent of conversations are directly handled by the chatbot

BKR drives the road of digitalisation by implementing their customer service chatbot. The chatbot handles all FAQ’s while staying personal.

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  • Thanks to the chatbot, Lab21 saves 60 service hours a month
  • 90 percent of customer queries are handled by the chatbot

Thanks to chatbot Floor, there is faster and better communication between Lab21 and their customers. Goals and achievements are being monitored thanks to extensive statistics. Thanks to chatbot Floor it’s a win-win!

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  • Customer service via WhatsApp
  • 70 percent directly handled by the chatbot

Besides offering the best service on the website of Nummereen, chatbot Robin also handles customer queries on WhatsApp! No query is left unseen and Nummereen is completely ready for the future!

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Watermelon scores an average of 4.5 / 5 from 60 reviews.

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No-code chatbot builder

Eliminate wait times with automated conversations

Automate your frequently asked questions with a chatbot. Add content to the drag-and-drop builder and let artificial intelligence do the rest.

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Collaborate efficiently

Your customers never go unanswered

Your team and your chatbot can work together seamlessly. Watermelon’s customer service software enables powerful chatbot handovers, where upon request or inability to answer the conversation is automatically transferred to a live agent.

Manage customer conversations and deliver an exceptional service experience with your team

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