Optimize customer contact

User-friendly Customer expereince software

Create order from chaos with Watermelon;s customer service software. Optimize your availability and customer satisfaction all while saving your team precious time!

customer experience software

More satisfied customers with Watermelon’s customer experience software

No-code chatbot

Centralize all communication channels

Create a 360º customer profile

Surprise and delight customers

Increase productivity

Be where your customers are

customer experience software stichting bkr

“Watermelon allows us to take advantage of the digital service revolution but maintain a personal and guided approach to customer contact. That’s exactly what we wanted.“

– Maureen van den Bergh - Senior Lead Customer Contact Center at BKR Foundation

Read the success story
customer experience software

Central dashboard

All your communication channels in one place

Bring all incoming conversations into a single dashboard with the customer service software from Watermelon. Work real-time, efficiently, and delegate questions to employees, teams or your chatbot. The hybrid model means your team can collaborate in harmony.

customer experience software

360-degree customer profiles

Greet your customers by name

Recognize website visitor #7623 and greet her by name, even when she’s not reaching out on the website. Let your chatbot and your team build and leverage a complete customer profile. Add customer data, tags and notes - and examine the conversation history. Your customers will love the personal service made possible by Watermelon!

2.500.000

conversations happening every month

10.000

leads generated every month

7.500.000

customer questions automated every month

Success Stories

What our customers say about us

Read service challenges and solutions from our customers

Read all success stories
Hunter Douglas chatbotLogo of Hunter Douglas
  • 15 leads a week thanks to chatbot Lilly
  • CRM system integrated with the chatbot

Chatbot Lilly supports website visitors by matching up them with the right products and dealers. By interlinking the CRM system of Luxaflex® with chatbot Lilly, the Sales department gets to work as efficiently as possible.

Logo of LogistiekconcurrentLogo of Logistiekconcurrent
  • 70 percent of customer inquiries automated
  • 37 service hours saved per month

How do we answer incoming customer questions on our eCommerce website for logistics supplies outside of office hours? Logistiekconcurrent found Watermelon and together they built a chatbot to do just that.

Successtory Lab21Logo of Lab21
  • 60 service hours saved each month
  • 90 percent of customer queries handled by the chatbot

Thanks to chatbot Floor, there is faster and better communication between Lab21 and their customers. Goals and achievements are being monitored thanks to extensive statistics. Thanks to chatbot Floor it’s a win-win!

Successtory of QanderLogo of Qander
  • 75 percent of chats are handled by the chatbot
  • 40 to 45 percent of queastions are outside office hours

Qander's goals were clear: more customer questions answered immediately, a lower workload for the service team, shorter waiting times and available 24/7. These goals have been achieved with Chatbot Emma/Marleen.

successtory chatbot Stichting BKRLogo of BKR
  • 300 chatbot conversations a day
  • 75 percent of conversations are directly handled by the chatbot

BKR drives the road of digitalisation by implementing their customer service chatbot. The chatbot handles all FAQ’s while staying personal.

Succesverhaal chatbot PureLouLogo van PureLou
  • 96% of the questions are automated
  • Each day Chatbot Vilou saves PureLou 240 euro

With Chatbot Vilou, PureLou saves a lot every day. Vilou advises webshop visitors about the different products and with great results: 85% of PureLou’s hair salon clients are happy with chatbot Vilou!

Read all success stories

Watermelon scores an average of 4.5 / 5 from 60 reviews.

customer experience software

No-code chatbot builder

Eliminate wait times with automated conversations

Automate your frequently asked questions with a chatbot. Add content to the drag-and-drop builder and let artificial intelligence do the rest.

customer experience software

Collaborate efficiently

Your customers never go unanswered

Your team and your chatbot can work together seamlessly. Watermelon’s customer service software enables powerful chatbot handovers, where upon request or inability to answer the conversation is automatically transferred to a live agent.

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