Watermelon lets you see all contact info for your customers at a glance. It offers a single overview of all customer contacts and their contact details. Easily review all of the conversations you’ve had with a customer, including which channels they contacted you on and who they talked to. You have all relevant customer information at your fingertips, so you never have to ask the customer twice for information your organisation already has. This ensures your customer doesn’t get annoyed!
Easily check which customers have contacted your organisation and search the system for specific customers. Each customer profile lists all contact details gathered over the course of your current and previous conversations. This way, you can always view all of your customer’s details from one clearly organised profile!
For every customer who has contacted your customer service before, you can review all previous conversations that took place and see which operative handled them. This means you have all of the relevant info and you don’t have to ask for the same information again, helping you prevent any unnecessary anger or frustration.
With Watermelon, you can make it easy for your colleagues to get an idea of how conversations went. You can tag conversations with key words, like ‘complaint’ when the query is about a complaint. Add notes to customers to provide more info about the conversation. This way, you always keep your colleagues updated!
Not having to ask for the same information twice prevents annoyance and frustration!
All available contact details at a glance, so you spend less time searching.
Access all previous conversations from the archive to see what has been discussed before.
Gebruik je Watermelon al?