How can I use chatbots commercially?
A chatbot is a fully automated chat option which more and more businesses offer on their website. Some chatbots even have names, in which case the website displays: ‘Ask Cindy a question. She’s happy to help.’ Cindy is presented as a helpful, cheerful lady, but actually she’s a robot trying to answer a question based on certain keywords in a query. Chatbots help to lessen the workload of your customer service team. In Watermelon Messenger, a chatbot can be added to answer questions across several customer service channels, including Livechat, Telegram and Facebook Messenger. Questions asked through these channels can be answered simply and directly, without you having to worry about it.