Using chatbots for companies
A chatbot is a ‘talking computer programme’. Chat in the sense of talking, and ‘bot’ being short for robot. A lot of mainly large corporates use chatbots to conduct conversations with customers. This means they don’t have to use ‘real’ representatives. Chatbots have no trouble answering frequently asked questions. The chatbot is programmed to understand what customers are saying, even when the text doesn’t correspond word-for-word to that in its system. For example, should a customer ask ‘What are your opening times’ the chatbot will understand just as ‘opening hours Saturday?’.
By using a chatbot you can save valuable time otherwise spent on your customer service. That’s why more companies are choosing to use a chatbot every day.
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