Using chatbots as part of your customer service
More and more businesses are using chatbots to take over part of their customer service from physical representatives. Chatbots have no trouble answering frequently asked questions. This means your employees won’t have to bother with questions like ‘What does this item cost?’ or ‘What are your shipping fees?’ These kinds of questions can safely be left to a chatbot. On top of that, chatbots never lose patience and have no trouble answering the same question dozens of times over. However, using a chatbot doesn’t mean you no longer need a human-operated customer service department.
But a chatbot can save you time and expenses, because it can take over a significant part of your customer service tasks. In Watermelon Messenger you can even integrate your chatbot with Facebook Messenger, Telegram and email. This means not only your representatives, but the chatbot too can take care of multiple customer service channels from one dashboard.
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