How does a chatbot work?
Companies spend a lot of time on customer service, especially now that Facebook Messenger, email and apps have become an integral part of our daily lives. All those messages need to be read, assessed and answered if necessary. For some companies this means entire departments operating full-time. But you can answer part of the questions asked by customers in a different way – by using a chatbot for customer service! A chatbot saves your customer service department time and money.
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