Help your customers better AND faster with the Watermelon chatbot and/or suggestion bot! Use our fully personalised chatbot on your website or most popular channels like Facebook Messenger or Telegram. The AI-powered suggestion bot provides suggested answers so your customer service employees can react even more quickly. Read more below about the features, possibilities and how you can make the most of our chatbot and suggestion bot for your company!
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Watermelon allows you to use a chatbot and/or a suggestion bot for customer service. A chatbot automatically picks up incoming messages and answers customer questions. A suggestion bot doesn’t have conversations with your customers, but provides suggested answers to frequently asked questions for your employees so they can answer these questions quickly and accurately.
Using the suggestion bot allows new employees to start answering customer questions right away, without needing training first. Since the suggestion bot provides suggested answers, the employee learns the correct answers to the most frequently asked questions. The new employee doesn’t only learn more quickly, it saves time since another employee doesn’t need to spend as much time training the newbie.
When a customer service employee is speaking on behalf of your organisation, you want to influence how he or she interacts with your customers. The Watermelon chatbot can be personalised to determine its identity and personality so it fits in with your organisation. Think about adding a name and a face, as well as hobbies, favorite foods, family and many more personal traits.
Besides personality traits, you can specify how your chatbot reacts to curse words or if it doesn’t understand a question. With Watermelon Messenger you can determine this yourself!
Using Watermelon Messenger’s chatbot has multiple benefits:
Our chatbot has the fastest response time of all means of communication.
Our chatbot helps your customers quickly and consistently, and thus provides better service, resulting in more happy customers.
A chatbot can answer all frequently asked questions simultaneously, leaving you and your colleagues more time to take on the difficult ones.
Customers that are helped quickly and efficiently are satisfied. The more, the better!
Chatbots enable customer service 24 hours a day, 7 days a week.
A chatbot can answer an unlimited number of questions simultaneously, meaning it can help more customers per minute.
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