Fixing disorganised customer service
Your company’s customer service needs to be well organised. If customers are kept waiting too long for an answer, they’re bound to feel frustrated. The same thing happens when customers are kept waiting on hold for what feels like an eternity before they get to talk to a representative. A lot of problems can be prevented by efficiently organising your customer service and integrating the different customer service channels you’re using. This way you can resolve a lot of problems resulting from chaotic customer service!