All Features

Our plans

Essentials

€49
/ Agent / Month Request demo

Team

€89
/ Agent / Month Request demo

Professional

€ 129
/ Agent / Month Request demo
Our plans

Essentials

€49
/ Agent / Month Request demo

Team

€89
/ Agent / Month Request demo

Professional

€ 129
/ Agent / Month Request demo
Overview
Minimum amount of users 1 5 5
One inbox to answer customers
Chat Widget
Email
Messaging channels
CRM
In- and Out of Office hours
Conversational Assistant for chat and messaging
Easy flow editor for Conversational Assistant
Artificial Intelligent Conversational Assistant
Conversational Assistant for Agent
Extended analytics and export
Collaborate with Teams
Coming soon
Channels
Numbers of Channels 3 5 Unlimited
Facebook Messenger (unlimited conversations)
Telegram (unlimited conversations)
Chat
Receive & Send emails
Twitter (unlimited conversations)
WhatsApp (unlimited conversations) €€ €€
Routing
Unlimited queues for all inbound conversations
Routing based on first-in-first-out
Routing based on admin decisions
Set opening hours for Email & messaging channels
Contextual routing
Conversational Assistant fallback option
Team productivity
Real-time overview of waiting conversations
Real-time conversation history
Claim conversations in real-time
Templates for quick responses for chat and messaging
Email templates
Customizable notifications
Notifications with sound
Notification preferences per agent
Customer management
Numbers of Contacts 2.500 10.000 Unlimited
Contact database (Complete conversation history)
Automatic contact creation for new customers
Conversation archive per contact
Automatic customer recognition
Search in contacts and customer data
Create custom fields for all contacts
Automatically merge contacts
Search tags and read conversations per tag
Data storage (More is possible) 5 GB 25 GB 50 GB
Collaboration
Write internal notes on all conversations
Transfer conversations (assisted transfer)
Transfer conversations to a specific team
Forward emails externally
Create conversation based tags
Team management
Add new agents & admins
Upgrade and downgrade users
Set user roles
Conversational Assistant
Active Conversational Assistants 1 2 5
Unlimited number of conversation flows
Training history 7 day training history Unlimited training history Unlimited training history
Publish Conversational Assistant on chat
Publish Conversational Assistant on messaging channels
Self learning through Artificial Intelligence
All integrations
Conversational Assistant for agents
Automatic contact enrichment
Contextual content
Branding & Customization
Remove Watermelon logo from chat widget
Custom email signatures per inbox
Customize language, text & look chat widget
Different chat widgets on different pages
Integrations
Custom integrations
3rd party integrations
Outgoing webhooks
Analytics
Historical data for conversations
Tag and categorize all conversations
Extended analytics on Conversational Assistant performance
In office conversation analytics
Extended analytics on agent performance
Channel performance
Full conversation log data export
Conversational Assistant conversation log data export
Agent conversation log data export
Support & SLA
Email support
Phone support
In-app chat support
30 day onboarding & go live help €€ €€€
Agent & Manager training €€ €€€
Service Level Agreements (SLAs) on uptime
Dedicated Customer Success Manager

Enterprise

Do you already have an idea about how you would like to use chatbots? But is this not included in our standard plans? Then the enterprise plan might be just right for you! We’ll discuss the possibilities together with you and will make all your dreams come true! 😃

Talk to Sales

Need help?

Request a free demo so that we can look at your specific situation and determine the right package.

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Watermelon wordt beoordeeld met een 4,3 / 5 op basis van 27 beoordelingen.