Watermelon is where conversations happen

Watermelon is the software solution for your customer service team to create an unforgettable customer service experience together. From Fortune 500 companies, to small local businesses - everyone is using Watermelon to create chatbots, have valuable conversation and improve customer relationships.

9.000+

companies using Watermelon

2.500.000+

hours per month saved

15+

Countries with Watermelon users

mission watermelon

Our Mission

No day is the same in customer service. We know that just as well as you do. Today’s human mindset means companies need to be available and online 24/7. No response within a few seconds? The search for an alternative has probably already begun. The good news is, if you can meet these expectations, then you’re well on your way to loyalty and advocacy, and likely one step ahead of the competition. Our product helps you optimize your customer service operations and increase your availability. It’s our mission to turn your customers into brand ambassadors.

mission watermelon

BHAG

It’s been over sixteen years since Facebook was founded. Now it’s a household name. Imagine what the world will be like over sixteen years from now. We boldly venture that static web pages with massive volumes of content will go away, and we’ll be interacting more directly. Just like you’d have in a store with a person, but then online. Our Big Hairy Ambitious Goal: ‘In 2040 the term ‘website’ will mean ‘conversational interface’.

Watermelon founded

Launched beta

Launched official product

Thousands of users across Europe

You're in good company

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Our values

Our team is ambitious and enthusiastic, and is ready to turn your customers into brand ambassadors!

Simply focus on results

‘A dream is just a dream. A goal is a dream with a plan and a deadline’. We’re straightforward, keep it simple and stay focused.

Think and act like an entrepreneur

Autonomous and accountable. Voraciously synergetic. These are the qualities of entrepreneurs, as they are of our Melons.

Don’t take yourself too seriously

Laughter is contagious. Mistakes are human. Supportive teammates are a crucial foundation for growth.

Listen, and ask questions

No bullshit. Direct, constructive communication is of the utmost importance. Immerse yourself, support your point of view with evidence, listen to others, speak your mind, and show respect for opinions and ideas that aren’t your own.

Treat the customer like your best friend

Honesty, trust, and respect - that’s what friends are for. Your success is theirs, and you want the best for each other!

Meet our Melons

Get to know the faces of Watermelon. The team is full of passion and drive, working incessantly to create the best and most beautiful customer service software. We’re always here to help!

Alexander
Alexander

CEO & Founder

Charl
Charl

Product Manager & Founder

nadia
Nadia

Head of Operations

lisanne
Lisanne

Head of People

Stefan
Stefan

Product Manager

guido
Guido

Customer Service Manager

Dani
Dani

Marketing Manager

nathan
Nisharo

Account Executive

Morteza
Morteza

Account Executive

charlotte
Charlotte

Content Marketer

jill
Jill

Product Marketer

thierry
Thierry

Software Developer

mario
Mario

Software Developer

jonathan
Jonathan

Support Specialist

evelien
Evelien

Customer Onboarding Specialist

max
Max

Data Analyst

gerbrand
Gerbrand

SDR

Sem
Sem

SDR

Demi
Demi

SDR

Hendrik
Hendrik

Head of Finance

Are you one in a Melon?

Do you think you can add value to our business? Think you might be ready to be a Melon? We’d love to meet you!

Read more

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