Watermelon is where conversations happen
Create chatbots, manage conversations and collaborate with your team to deliver an unforgettable customer service experience.
You're in good company
What can Watermelon mean for your business?
Centralize and automate customer contact and ensure 24/7 availability
Automate FAQs
Lower your customer service volume
Create your own chatbot in five easy steps and increase availability to 24/7. Publish your chatbot to your most popular channels including your website, Facebook Messenger, WhatsApp, Twitter and Telegram! Just add content, the powerful AI does the rest.
360 degree customer profile
Offer a personalized service
The time where website visitors remained anonymous is over. The chatbot you build with Watermelon learns about your customers with their permission during automated conversations. The chatbot identifies the customer and builds a profile in your CRM with the information it collects during the chat. Save time and know your customers!
Success Stories
What our customers say about us
Read service challenges and solutions from our customers
- 15 leads a week thanks to chatbot Lilly
- CRM system integrated with the chatbot
Chatbot Lilly supports website visitors by matching up them with the right products and dealers. By interlinking the CRM system of Luxaflex® with chatbot Lilly, the Sales department gets to work as efficiently as possible.
- 70 percent of customer inquiries automated
- 37 service hours saved per month
How do we answer incoming customer questions on our eCommerce website for logistics supplies outside of office hours? Logistiekconcurrent found Watermelon and together they built a chatbot to do just that.
- 60 service hours saved each month
- 90 percent of customer queries handled by the chatbot
Thanks to chatbot Floor, there is faster and better communication between Lab21 and their customers. Goals and achievements are being monitored thanks to extensive statistics. Thanks to chatbot Floor it’s a win-win!
- 75 percent of chats are handled by the chatbot
- 40 to 45 percent of queastions are outside office hours
Qander's goals were clear: more customer questions answered immediately, a lower workload for the service team, shorter waiting times and available 24/7. These goals have been achieved with Chatbot Emma/Marleen.
- 300 chatbot conversations a day
- 75 percent of conversations are directly handled by the chatbot
BKR drives the road of digitalisation by implementing their customer service chatbot. The chatbot handles all FAQ’s while staying personal.
- Chatbot live in 2 days
- Customer contact on WhatsApp automated
Chatbot Nicole supports the AFAS Commercial Team with customer contact and lead generation. The quick go-live of Chatbot Nicol@ provided new insights into customer questions!