The user-friendly no code chatbot platform.

Transform your customer service department with a super efficient, consistent and personal customer service chatbot.

You're in good company

PepsicoKoopjesdrogisterijHuusBurger zooLogistiekconcurrentAfas softwareLuxaflex

See how Watermelon transforms your customer service team.

Reduce the workload, improve your availability and don't let your customer's wait any longer with Watermelon.

accessibility

No hold times, no waiting

Don’t leave your customers hanging

A chatbot is a front-line employee for your customer service team. Your customers won’t need to wait for hours on hold. Instead they get an immediate, correct answer to frequently asked questions - even if the answer’s on another software system.

increase your availability

the reliability factor

Get your customers correct answers, after hours and overnight

A chatbot is the most reliable part of your team. No vacations, coffee breaks or sick days - available 24/7/365. With the proper knowledge and training a chatbot is the ideal customer service agent.

Reduce calls and mails

Automate customer contact

Reduce phone calls and emails by 85%

Easily create question-answer dialogues for your chatbot without coding. A well-trained chatbot can handle up to 85% of customer contact independently. If it can’t find an answer, it will prompt you later to add this knowledge.

Watermelon CRM customer profile

Work together with your chatbot

Simplify work for the whole team

Does the customer need more complex help? The intelligent chatbot can independently transfer the conversation to the right team or agent. You can also monitor the chatbot’s conversations in real time.

Watermelon productivity

360-degree customer profile

Increase customer service agent productivity

When customers provide their personal details in conversations with your chatbot, you can make that data available for every conversation in the future. Integrate your diverse data sources in one CRM to offer your customers the fastest, most helpful service.

Success Stories

What our customers say about us

Read service challenges and solutions from our customers

Read all success stories
Hunter Douglas chatbotLogo of Hunter Douglas
  • 15 leads a week thanks to chatbot Lilly
  • CRM system integrated with the chatbot

Chatbot Lilly supports website visitors by matching up them with the right products and dealers. By interlinking the CRM system of Luxaflex® with chatbot Lilly, the Sales department gets to work as efficiently as possible.

Logo of LogistiekconcurrentLogo of Logistiekconcurrent
  • 70 percent of customer inquiries automated
  • 37 service hours saved per month

How do we answer incoming customer questions on our eCommerce website for logistics supplies outside of office hours? Logistiekconcurrent found Watermelon and together they built a chatbot to do just that.

Successtory Lab21Logo of Lab21
  • 60 service hours saved each month
  • 90 percent of customer queries handled by the chatbot

Thanks to chatbot Floor, there is faster and better communication between Lab21 and their customers. Goals and achievements are being monitored thanks to extensive statistics. Thanks to chatbot Floor it’s a win-win!

Successtory of QanderLogo of Qander
  • 75 percent of chats are handled by the chatbot
  • 40 to 45 percent of queastions are outside office hours

Qander's goals were clear: more customer questions answered immediately, a lower workload for the service team, shorter waiting times and available 24/7. These goals have been achieved with Chatbot Emma/Marleen.

successtory chatbot Stichting BKRLogo of BKR
  • 300 chatbot conversations a day
  • 75 percent of conversations are directly handled by the chatbot

BKR drives the road of digitalisation by implementing their customer service chatbot. The chatbot handles all FAQ’s while staying personal.

Succesverhaal chatbot PureLouLogo van PureLou
  • 96% of the questions are automated
  • Each day Chatbot Vilou saves PureLou 240 euro

With Chatbot Vilou, PureLou saves a lot every day. Vilou advises webshop visitors about the different products and with great results: 85% of PureLou’s hair salon clients are happy with chatbot Vilou!

Read all success stories

Want to try out Watermelon?

Easily create an AI-powered chatbot without writing a single line of code. That’s the power of the Watermelon platform! Request a demo to learn what a chatbot can mean for your business.

Request a free demo