Watermelon is where conversations happen

Create chatbots, manage conversations and collaborate with your team to deliver an unforgettable customer service experience.

You're in good company

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What can Watermelon mean for your business?

Centralize and automate customer contact and ensure 24/7 availability

CHATBOT & BUILDER

Always responsive, even during peak hours

Create your own chatbot in five easy steps and increase availability to 24/7. Publish your chatbot to your most popular channels including your website, Facebook Messenger, WhatsApp, Twitter and Telegram! Just add content, the powerful AI does the rest.

WORK AS A TEAM IN ONE CRM

Collaborate with all your teams from a single platform

Centralize conversations across channels into a single dashboard and have your chatbot and live agents work together. Stop switching between apps and browser tabs and improve productivity.

Illustration of the Live chat feature

LIVECHAT IN THE HYBRID MODEL

Technology and people; the perfect love story

Does your chatbot not know the answer to a new question? No problem. The intelligent handover automatically transfers the conversation to the appropriate employee or team, ensuring your customer will always be helped.

CUSTOMER PROFILES

Find out who’s behind website visitor #7583

The time where website visitors remained anonymous is over. The chatbot you build with Watermelon learns about your customers with their permission during automated conversations. The chatbot identifies the customer and builds a profile in your CRM with the information it collects during the chat. Save time and know your customers!

REAL TIME STATISTICS

Choose smart customer service

Collect data about the customer journey and improve your service every day. Uncover peaks and trends in conversation volume and themes. Monitor your team, guide them where needed and improve customer satisfaction.

Success Stories

What our customers say about us

Read service challenges and solutions from our customers

Read all success stories
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  • 90.000 civilians supported
  • Civil panel enthusiastic

The municipality of Oss makes big steps towards innovation in a short duration. Not only are over 900 citizens enthusiastic about the recent innovations, the employees of the municipality are also keen to work in their new work environment.

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  • Live within two days
  • Customer contact automated on WhatsApp

Chatbot Nicole supports the Commercial Team at AFAS by automating customer contact and generating leads. A quick implementation ensured quite a few new insights in AFAS’ customer contact.

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  • 5 leads a week thanks to chatbot Lilly
  • CRM system integrated with the chatbot

Chatbot Lilly supports website visitors by matching up them with the right products and dealers. By interlinking the CRM system of Luxaflex® with chatbot Lilly, the Sales department gets to work as efficiently as possible.

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  • 300 chatbot conversations a day
  • 75 percent of conversations are directly handled by the chatbot

BKR drives the road of digitalisation by implementing their customer service chatbot. The chatbot handles all FAQ’s while staying personal.

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  • Thanks to the chatbot, Lab21 saves 60 service hours a month
  • 90 percent of customer queries are handled by the chatbot

Thanks to chatbot Floor, there is faster and better communication between Lab21 and their customers. Goals and achievements are being monitored thanks to extensive statistics. Thanks to chatbot Floor it’s a win-win!

PlaceholderLogo of Nummereen
  • Customer service via WhatsApp
  • 70 percent directly handled by the chatbot

Besides offering the best service on the website of Nummereen, chatbot Robin also handles customer queries on WhatsApp! No query is left unseen and Nummereen is completely ready for the future!

Read all success stories

Manage customer conversations and deliver an exceptional service experience with your team

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