Watermelon is where conversations happen

Create chatbots, manage conversations and collaborate with your team to deliver an unforgettable customer service experience.

You're in good company

PepsicoKoopjesdrogisterijHuusBurger zooLogistiekconcurrentAfas softwareLuxaflex

What can Watermelon mean for your business?

Centralize and automate customer contact and ensure 24/7 availability

Watermelon chatbot bouwer

Automate FAQs

Lower your customer service volume

Create your own chatbot in five easy steps and increase availability to 24/7. Publish your chatbot to your most popular channels including your website, Facebook Messenger, WhatsApp, Twitter and Telegram! Just add content, the powerful AI does the rest.

Watermelon centraal dashboard

Help your customers through any channel

Work efficiently, from one place

Centralize conversations across channels into a single dashboard and have your chatbot and live agents work together. Stop switching between apps and browser tabs and improve productivity.

Watermelon live chat

Fast & accessible support

Increase your customer satisfaction

Does your chatbot not know the answer to a new question? No problem. The intelligent handover automatically transfers the conversation to the appropriate employee or team, ensuring your customer will always be helped.

Watermelon CRM customer profile

360 degree customer profile

Offer a personalized service

The time where website visitors remained anonymous is over. The chatbot you build with Watermelon learns about your customers with their permission during automated conversations. The chatbot identifies the customer and builds a profile in your CRM with the information it collects during the chat. Save time and know your customers!

Watermelon statistics

Optimize your service with data

See your peak moments ahead of time

Collect data about the customer journey and improve your service every day. Uncover peaks and trends in conversation volume and themes. Monitor your team, guide them where needed and improve customer satisfaction.

Success Stories

What our customers say about us

Read service challenges and solutions from our customers

Read all success stories
Hunter Douglas chatbotLogo of Hunter Douglas
  • 15 leads a week thanks to chatbot Lilly
  • CRM system integrated with the chatbot

Chatbot Lilly supports website visitors by matching up them with the right products and dealers. By interlinking the CRM system of Luxaflex® with chatbot Lilly, the Sales department gets to work as efficiently as possible.

Logo of LogistiekconcurrentLogo of Logistiekconcurrent
  • 70 percent of customer inquiries automated
  • 37 service hours saved per month

How do we answer incoming customer questions on our eCommerce website for logistics supplies outside of office hours? Logistiekconcurrent found Watermelon and together they built a chatbot to do just that.

Successtory Lab21Logo of Lab21
  • 60 service hours saved each month
  • 90 percent of customer queries handled by the chatbot

Thanks to chatbot Floor, there is faster and better communication between Lab21 and their customers. Goals and achievements are being monitored thanks to extensive statistics. Thanks to chatbot Floor it’s a win-win!

Successtory of QanderLogo of Qander
  • 75 percent of chats are handled by the chatbot
  • 40 to 45 percent of queastions are outside office hours

Qander's goals were clear: more customer questions answered immediately, a lower workload for the service team, shorter waiting times and available 24/7. These goals have been achieved with Chatbot Emma/Marleen.

successtory chatbot Stichting BKRLogo of BKR
  • 300 chatbot conversations a day
  • 75 percent of conversations are directly handled by the chatbot

BKR drives the road of digitalisation by implementing their customer service chatbot. The chatbot handles all FAQ’s while staying personal.

Succesverhaal chatbot PureLouLogo van PureLou
  • 96% of the questions are automated
  • Each day Chatbot Vilou saves PureLou 240 euro

With Chatbot Vilou, PureLou saves a lot every day. Vilou advises webshop visitors about the different products and with great results: 85% of PureLou’s hair salon clients are happy with chatbot Vilou!

Read all success stories

Want to try out Watermelon?

With Watermelon you automate your customer contact in 5 simple steps. We will show you how in an online live demo.

Request a free demo