Optimize customer contact
User-friendly Customer expereince software
Create order from chaos with Watermelon;s customer service software. Optimize your availability and customer satisfaction all while saving your team precious time!
More satisfied customers with Watermelon’s customer experience software
Centralize all communication channels
Create a 360º customer profile
Surprise and delight customers
Be where your customers are
Recognize website visitor #7623 and greet her by name, even when she’s not reaching out on the website. Let your chatbot and your team build and leverage a complete customer profile. Add customer data, tags and notes - and examine the conversation history. Your customers will love the personal service made possible by Watermelon!
conversations happening every month
leads generated every month
customer questions automated every month
What customers say about Watermelon
Read about the challenges and solutions of our customers.
- 15 leads a week thanks to chatbot Lilly
- CRM system integrated with the chatbot
Chatbot Lilly supports website visitors by matching up them with the right products and dealers. By interlinking the CRM system of Luxaflex® with chatbot Lilly, the Sales department gets to work as efficiently as possible.
- 70 percent of customer inquiries automated
- 37 service hours saved per month
Also open outside office hours for customer questions? Logistiekconcurrent did not say no to that! To increase customer satisfaction and support the customer service team, they built a chatbot.
- Live within 30 days
- Super personal chatbot
Being available 24/7, reducing the call-pressure and continuing to provide a personal service, that was the goal of Kitcentrum.nl. Meanwhile, chatbot Kittie picks up 600 calls a month and you can even play a game of soccer with him.
- 75 percent of chats are handled by the chatbot
- 40 to 45 percent of queastions are outside office hours
Qander's goals were clear: more customer questions answered immediately, a lower workload for the service team, shorter waiting times and available 24/7. These goals have been achieved with Chatbot Emma/Marleen.
- 300 chatbot conversations a day
- 75 percent of conversations are directly handled by the chatbot
BKR drives the road of digitalisation by implementing their customer service chatbot. The chatbot handles all FAQ’s while staying personal.
- 96% of the questions are automated
- Each day Chatbot Vilou saves PureLou 240 euro
With Chatbot Vilou, PureLou saves a lot every day. Vilou advises webshop visitors about the different products and with great results: 85% of PureLou’s hair salon clients are happy with chatbot Vilou!
Watermelon scores an average of 4.5 / 5 from 60 reviews.
Your team and your chatbot can work together seamlessly. Watermelon’s customer service software enables powerful chatbot handovers, where upon request or inability to answer the conversation is automatically transferred to a live agent.