Increase your availability
Respond to your customers after hours
Are there often customer service calls or emails that come in after office hours? Is your customer service team only available from 9 to 5? Improve your service team’s availability with a chatbot and increase your team’s impact, even over the weekend.
Why do you want to increase availability for your customers?
Help customers after hours
No accumulated messages on monday
No more double messages
Increase customer satisfaction
Get a better overview of questions
Make your business more competitive
What people ask us:
Don’t see what you’re looking for? Shoot us a message!
Why should we use Watermelon?
Good question. Watermelon is a specialist in the building and management of chatbots. Alternatives are more general tools that typically allow you to automate only a fraction of your customer service messages. When a chatbot is too generic, it often has a negative impact on the customer experience. With Watermelon, we guarantee your chatbot does exactly what your customers need it to do.
Does Watermelon use artificial intelligence?
Yes. We have developed our own artificial intelligence that is tailored to the platform. That means all the knowledge that’s added is enriched by AI to successfully interpret the intent of the customer’s question.
Do you offer help implementing the Watermelon platform?
Of course! Our Customer Onboarding Specialist will support you in building and implementing your chatbot, aligning to best practices and providing feedback on your chatbot before it goes live.
Read more about the onboarding process.
'We’ll respond to your message in 24 hours or less…'
A chatbot is always available for your customers!
Answer customer questions in the evenings and night time
Are your customers most active after work hours, leading to missed opportunities to connect? Your chatbot can help overcome the need to work through a pile of missed messages every morning, and your team can still enjoy their non-work time.
Help customers over the weekend
A chatbot also works weekends! This means your business is available whenever a customer decides they want to reach out, and your chatbot is ready to provide a fast and accurate response.
No pile of messages awaiting a response on Monday morning
Avoid the buildup of messages over the weekend by having your chatbot actively respond to incoming inquiries and provide customers with the answers they seek.
When you have limited availability, customers often message you on multiple channels. Since the chatbot can directly respond to the customer with the answer they seek, the customer will be informed that their inquiry has been received.
Improving your service availability means that customers can easily reach out to you on their preferred channel. A customer helped quickly and accurately is most often a satisfied customer.
What can Watermelon do for you?
See our product features
Automate your customer service conversations with our no-code chatbot builder.
Publish your chatbot on your most popular customer service channels like Facebook and WhatsApp.
Create the optimal collaboration between your chatbot and your team of customer service agents.
Measure your chatbot’s performance and find areas to further improve.
Allow your chatbot to work with customers to automatically build customer profiles.
Integrate Watermelon with your existing software to help customers with even more information at hand.