WATERMELON FEATURES

One platform to manage your chatbot

Create your chatbot without coding, test it, launch on your service channels and integrate with your favorite software. Watermelon is the best platform to build, improve and manage your chatbot.

klantenservice software

Every feature you need to manage your chatbot

Link your customer service channels

Build and test your intelligent chatbot

Integrate with popular software tools

Measure and optimize chatbot performance

Automatically create a 360° customer profile

Work in seamless collaboration

len lab21

“By automating simple questions with Watermelon, we can provide answers to our customers faster and more thoroughly, 24/7.“

- Len - Content Marketeer at Lab 21

Read their success story
klantenservice oplossing

GETTING SMARTER EVERY DAY

Dialogue builder

Create chatbot conversations with an easy drag-and-drop system. Allow the AI to fill in question variations, then test your dialogues in the Watermelon platform. Launch the chatbot in a single click, when you’re ready, and process the unknown questions just as easily.

Chatbot government agencies

CHAT IS THE NEW EMAIL

Connect your favorite channels

Easily connect your favorite customer service channels. Link your WhatsApp, Facebook or Instagram accounts, or use the Watermelon chat module. Leverage the unique features of each channel to deliver an optimal service experience.

3.000+

Chatbots created

1.3M

Chatbot dialogues made

8.000+

Channels linked

Success Stories

What customers say about Watermelon

Read about the challenges and solutions of our customers.

Read all success stories
Hunter Douglas chatbotLogo of Hunter Douglas
  • 15 leads a week thanks to chatbot Lilly
  • CRM system integrated with the chatbot

Chatbot Lilly supports website visitors by matching up them with the right products and dealers. By interlinking the CRM system of Luxaflex® with chatbot Lilly, the Sales department gets to work as efficiently as possible.

Logo of LogistiekconcurrentLogo of Logistiekconcurrent
  • 70 percent of customer inquiries automated
  • 37 service hours saved per month

Also open outside office hours for customer questions? Logistiekconcurrent did not say no to that! To increase customer satisfaction and support the customer service team, they built a chatbot.

Succesverhaal KitcentrumLogo of Kitcentrum
  • Live within 30 days
  • Super personal chatbot

Being available 24/7, reducing the call-pressure and continuing to provide a personal service, that was the goal of Kitcentrum.nl. Meanwhile, chatbot Kittie picks up 600 calls a month and you can even play a game of soccer with him.

Successtory of QanderLogo of Qander
  • 75 percent of chats are handled by the chatbot
  • 40 to 45 percent of queastions are outside office hours

Qander's goals were clear: more customer questions answered immediately, a lower workload for the service team, shorter waiting times and available 24/7. These goals have been achieved with Chatbot Emma/Marleen.

successtory chatbot Stichting BKRLogo of BKR
  • 300 chatbot conversations a day
  • 75 percent of conversations are directly handled by the chatbot

BKR drives the road of digitalisation by implementing their customer service chatbot. The chatbot handles all FAQ’s while staying personal.

Succesverhaal chatbot PureLouLogo van PureLou
  • 96% of the questions are automated
  • Each day Chatbot Vilou saves PureLou 240 euro

With Chatbot Vilou, PureLou saves a lot every day. Vilou advises webshop visitors about the different products and with great results: 85% of PureLou’s hair salon clients are happy with chatbot Vilou!

Read all success stories

Watermelon scores an average of 4.5 / 5 from 60 reviewers.

customer service solution

Smart data

Integrations

Connecting your chatbot to data and external tools will improve performance. Get information from your CRM or order system to help customers with every question, quickly. Human agents can access the same data without needing to change screens.

Customer service solution

SEAMLESS COLLABORATION

Handover

Use our handover functionality to transfer conversations. If the chatbot doesn’t have the answer, allow the conversation to automatically be handed over to the right human agent or team. Working with other customer service software? Use our API and webhooks or the Zapier integration.

Start building your chatbot today!

Discover the endless possibilities of a chatbot in a free demo.

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