WATERMELON FEATURES
One platform to manage your chatbot
Create your chatbot without coding, test it, launch on your service channels and integrate with your favorite software. Watermelon is the best platform to build, improve and manage your chatbot.
Every feature you need to manage your chatbot
Link your customer service channels
Build and test your intelligent chatbot
Integrate with popular software tools
Measure and optimize chatbot performance
Automatically create a 360° customer profile
Work in seamless collaboration
GETTING SMARTER EVERY DAY
Dialogue builder
Create chatbot conversations with an easy drag-and-drop system. Allow the AI to fill in question variations, then test your dialogues in the Watermelon platform. Launch the chatbot in a single click, when you’re ready, and process the unknown questions just as easily.
CHAT IS THE NEW EMAIL
Connect your favorite channels
Easily connect your favorite customer service channels. Link your WhatsApp, Facebook or Instagram accounts, or use the Watermelon chat module. Leverage the unique features of each channel to deliver an optimal service experience.
2.500+
chatbots created with Watermelon
3M
conversations per month
30+
different languages used
Customer Success Stories
Discover the challenges and solutions experienced by our customers.
- 1500 conversations per month with Chatbot Maartje
- 100% automated conversations
GPT-4 chatbot Maartje has been online for just one month and is a filter for all customers before they reach the human colleagues. Where a 'regular' chatbot answered pre-set questions, Maartje effortlessly gives advice on products that fit the customer's wishes.
- 500 conversations per month thanks to chatbot Tellie
- 50% out of office conversations
Chatbot Tellie has been live for about a month, and Phone-Factory.nl is already seeing the positive impact. The chatbot is an extension of the business and helps take on work from the customer service team.
- 70 percent of customer inquiries automated
- 37 service hours saved per month
Also open outside office hours for customer questions? Logistiekconcurrent did not say no to that! To increase customer satisfaction and support the customer service team, they built a chatbot.
- Live within 30 days
- Super personal chatbot
Being available 24/7, reducing the call-pressure and continuing to provide a personal service, that was the goal of Kitcentrum.nl. Meanwhile, chatbot Kittie picks up 600 calls a month and you can even play a game of soccer with him.
- 75 percent of chats are handled by the chatbot
- 40 to 45 percent of queastions are outside office hours
Qander's goals were clear: more customer questions answered immediately, a lower workload for the service team, shorter waiting times and available 24/7. These goals have been achieved with Chatbot Emma/Marleen.
- 300 chatbot conversations a day
- 75 percent of conversations are directly handled by the chatbot
BKR drives the road of digitalisation by implementing their customer service chatbot. The chatbot handles all FAQ’s while staying personal.
